Chief Membership and Engagement Officer

American College of Physicians•Philadelphia, PA

4d•Hybrid

About The Position

The Executive Office Division of the American College of Physicians (ACP) is seeking a Chief Membership and Engagement Officer (CMEO). ACP, a national organization of internal medicine physicians with headquarters in Philadelphia, is the largest medical specialty organization and the second-largest physician group in the United States with 163,000 members worldwide. This is a hybrid position with 2 days a week in-office required. Reporting to the Chief Operating Officer (COO) the CMEO provides leadership, departmental strategic direction, and business development planning for ACP’s domestic and global membership recruitment, retention, and engagement efforts.

Requirements

College degree required; advanced degree preferred. Allopathic (MD) or Osteopathic (DO) medical degree candidates are welcome to apply.
Senior-level experience leading strategic member engagement and development initiatives within a professional association, medical society, or comparable membership-based organization.
Proven record of visionary leadership, including successful collaboration within complex organizational environments; leading and developing high-performing teams; executing revenue-generating strategies; and designing and implementing innovative programs and initiatives.
Demonstrated ability to leverage data and research to inform strategy, measure performance, and drive continuous improvement.
Exceptional communication, collaboration, presentation, and relationship-building skills, with experience working effectively with executive leadership and committees.

Responsibilities

Developing and executing comprehensive membership revenue strategies; consistently reviewing revenue streams and proactively recommending strategies to meet or exceed annual operating budget targets.
Routinely reviewing membership revenue and performance metrics and providing clear, high-level reporting and insights related to membership acquisition and retention.
Collaborating with ACP’s internal departments and external partners to acquire and analyze data related to member and non-member needs, perceptions, and behaviors; using insights to inform new or revised membership business plans.
Overseeing department staff in the launch, execution, and evaluation of membership programs and initiatives; partnering across the College to assess program effectiveness and recommend enhancements, new initiatives, or sunsetting strategies as warranted.
Initiating and sustaining close collaboration with Marketing, Communications, and Public Relations leadership to co-create and deliver integrated sales and marketing campaigns that articulate the value and benefits of ACP membership across multiple member segments.
Providing leadership and oversight for membership and engagement teams; developing and mentoring high-performing staff leaders; fostering a culture of accountability, collaboration, and innovation; and ensuring teams are aligned with ACP’s strategic priorities and member-focused objectives.