Chief Medical Officer

North Carolina Community Health Center Association•Wilmington, NC

About The Position

The Chief Medical Officer is responsible for the preventive, diagnostic, treatment, and referral care of MedNorth Health Center patients within the scope of the CMO’s training and approved privileges. The role oversees the management, delivery, and quality of all health care services provided by the Center and works cooperatively with the Chief Executive Officer, incorporating the Center’s philosophy and the perspectives of the disciplines involved in its health services. The CMO oversees clinical functions and supervises clinical, pharmacy, and clinical administrative staff. The role coordinates development and oversight of the Center’s patient health care plan, establishes and updates care standards and protocols, and oversees quality improvement and clinical performance measures. The CMO works with the Quality Improvement Coordinator and presents monthly health and quality assurance reports or updates to the Board of Directors. The position is part of the Patient Centered Medical Home team and supports timely access to services, coordinated care, effective communication, quality improvement, respectful and compassionate service, and teamwork. The CMO must comply with the organization’s compliance program and cooperate fully with it. The role also develops the rotation schedule for after-hours call coverage and is expected to attend work and staff meetings, maintain confidentiality, and meet the organization’s standards for professionalism, dependability, accuracy, and safety. The work is performed in a multicultural medical and dental clinic serving insured, uninsured, and underinsured patients, including patients who speak multiple languages and may require an interpreter. The building is heated in winter and air-conditioned in summer; noise levels range from moderate to loud. Potential exposures include copier toner, correction fluid, bright fluorescent lighting, continuous personal computer use, and blood-borne pathogens.

Requirements

Graduation from an accredited medical school with a Doctor of Medicine degree.
Current license to practice medicine in North Carolina.
Completion of an approved residency in Family Practice, Internal Medicine, or Pediatrics.
Board eligible or board certified.
At least two years of experience in patient care delivery, management, supervision, and administration.
Ability to supervise medical department personnel clinically and administratively.
Strong positive community and public health orientation, with demonstrated concern for the welfare of people served by the Center.
Excellent interpersonal and customer service skills.
Teamwork and communication skills.
Ability to treat patients, coworkers, and managers with courtesy and respect.
Ability to coordinate activities with Center personnel and other health care providers.
Ability to identify problems and possible solutions, make and implement decisions, and evaluate results.
Fluent English-speaking ability.
North Carolina Medical License.
Controlled Substance Registration Certification.
Basic Life Support certification.
Advanced Cardiac Life Support certification.
Ability to meet the physical demands of the role, including regularly standing, walking, talking, hearing, and using hands to finger, handle, or feel; occasionally stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 20 pounds.
Close vision and color vision.
Ability to attend work daily and on time, report absences according to personnel policies, complete work accurately and on time, maintain a professional manner, and accept responsibility for assignments.

Nice To Haves

Ability to speak languages in addition to English.

Responsibilities

Comply with duties and responsibilities in the current contract between the Chief Medical Officer and MedNorth Health Center.
Coordinate development of the Center’s patient health care plan and oversee its implementation.
Establish and modify health care standards and protocols for services described in the health care plan.
Establish systems to assure quality patient care based on community health care needs.
Implement federal initiatives pertinent to patient care.
Participate in budget development and financial management decisions affecting clinical activities.
Supervise preparation of clinical reports required by funding sources and ensure their completeness and accuracy.
Participate in periodic reviews of practice management functions, including telephone triage, patient flow, outreach services, laboratory, pharmacy, missed-appointment follow-up, and referral tracking.
Participate in periodic management reviews conducted by project administration.
Arrange and conduct regular meetings of clinical providers.
Represent clinical management in health center administrative meetings.
Participate in developing health risk management protocols.
Assist with interviewing and recruiting clinical staff.
Supervise health care provider staff directly or through subordinates.
Coordinate and assure appropriate continuing education, orientation, and in-service training.
Supervise implementation and operation of a Continuous Quality Improvement program.
Present monthly reports or updates on health and quality assurance matters to the Board of Directors.
Analyze clinical data, changes in health behavior, epidemiology, and community changes to formulate and recommend clinical programming changes.
Work as part of the Patient Centered Medical Home team to support timely access, coordinated care, effective communication, and quality improvement.
Oversee all clinical functions and work with the Quality Improvement Coordinator to develop and monitor Clinical Performance Improvement measures.
Develop the rotation schedule for after-hours call coverage.
Attend staff meetings, maintain confidentiality, and comply with organizational policies and safety standards.