Chief Marketing Officer
About The Position
Orange County’s Credit Union is investing in a leader: Chief Marketing Officer to contribute to our mission of innovating our business and creating a superior member experience. This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters in Santa Ana. At Orange County’s Federal Credit Union, we believe banking should be simple, human, and meaningful. For more than 85 years, we’ve built trusted relationships that empower our members and strengthen our community—because we exist for people, not for profit. With $3 billion in assets, 140,000+ members, and a legacy of excellence, we’re proud to be voted the Orange County Register’s Best Credit Union for several consecutive years and honored with the Peter Barron Stark Award for Workplace Satisfaction, based on employee voices. Now, we’re looking for a visionary, hands-on executive leader to help shape the future of our member experience. The CMO will lead a team of Associates across all Member Experience oriented functions for the Credit Union, including, marketing, public relations, communications, philanthropic giving, and community relations.
Requirements
- Bachelor’s degree required, Master’s degree preferred.
- A minimum of fifteen (15) years combined retail/consumer banking experience with proven sales and operations management and people management skills.
- Strong leadership and management acumen with a proven track record of serving as a change agent by formulating and executing growth-oriented strategic plans that drive exceptional performance.
- Previous experience engaging and interaction with senior level executives and board members.
Nice To Haves
- Strong people and leadership skills
- Impressive Executive presence
- Excellent communication skills
- Ability to develop and execute strategic goals
Responsibilities
- Develop, articulate and execute the overall business strategy for the defined business units
- Participates in the decision-making process as a member of the executive team.
- Continually examine members’ needs and concerns across all delivery channels and recommend changes that will result in easier and improved Member experiences.
- Implements a service and sales culture throughout the Credit Union to promote membership growth
- Continually examine members’ needs and concerns across all delivery channels and recommend changes that will result in easier and improved Member experiences.
Benefits
- Comprehensive benefits from day one, including medical, dental, and vision
- 401(k) with up to 6% employer match
- Annual performance bonuses & merit increases
- Educational grants up to $1,000 annually
- Generous time off: 18 vacation days/year (21 after 5 years)
- 7 sick days/year
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Executive
