Chief Information Officer - Information Technology Services - Sfpuc (0943)

City and County of San Francisco•San Francisco, CA

8d•Onsite

About The Position

Reporting to the Chief Administrative Officer (CAO), the Chief Information Officer (CIO) is the highest Information Technology (IT) leadership role at the SFPUC and partners with the organization’s leadership team at every level. The CIO is responsible for developing and executing an IT strategy tied to the SFPUC’s business objectives and ensuring the secure and efficient operation of network infrastructure, enterprise applications, operational technology, communication systems, project management, and the cybersecurity environment. The CIO is also responsible for all SFPUC technology procurement, contracts and budgets. Through effective IT governance, and in partnership with the CAO, the CIO will dynamically balance the range of technology needs across the SFPUC’s utility enterprises and central support divisions—Water, Wastewater, and Power operations, Business Services, Engineering and Construction, and Administrative Services. Current priorities include improvements to Human Capital Management, Operational Technology, Customer Service and Billing, Legacy System replacement, Contract Compliance, Artificial Intelligence, Professionalized IT Project Management, and Cybersecurity. Partnering with executive leadership, the CIO will have the opportunity to impact not only these areas but to help refine and set additional priorities for shaping the organization long term. This role is a prime leadership opportunity for the right candidate. The 100+ member IT professional team has stability, deep subject matter expertise and a desire for innovation, process improvement, employee professional growth and development. The current IT leadership team has in-depth knowledge of each of their respective areas, is customer service focused, embraces employee engagement and works collaboratively to ensure IT provides consistent service to customers. The selected CIO needs to foster next level growth that does not disrupt the stable service delivery model that has been created.

Requirements

Possession of a Bachelor’s degree from an accredited college or university AND Five (5) years of progressively responsible managerial experience in information technology managing cross-functional teams or enterprise-wide programs, and influencing senior-level management and key stakeholders across an organization, all of which must include supervisory experience.
Additional years of management and supervisory experience in Information Technology may be substituted for the required degree on a year-for-year basis. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or Information Systems
Previous responsibility for leading large, complex and/or transformational initiatives in a dynamic environment.
Five or more years of relevant experience in a utility or public organization
Experience with strategic planning, business planning and execution, and organizational design and development.
Experience managing utility systems (water, wastewater and power).
A master’s degree in Business Administration, Management, Public Administration, Information Technology, Computer Science, Information Systems, or related field.

Responsibilities

Leads development of SFPUC’s IT strategic plan and roadmap; oversees integration with SFPUC’s strategic planning process and associated business strategies and plans; serves on SFPUC and City planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics.
Monitors changes and advancements in IT technology relevant to utility operations; introduces new technologies and platforms; provides strategic direction on new solutions and innovation; advises what emerging informational and operational technologies should be assimilated, integrated, and introduced to respond to the needs of SFPUC’s digital business strategy; develops data governance policies for the overall organization; administers and enforces the SFPUC’s IT policies and procedures; establishes a disciplined and coordinated approach to all data and analytics activities.
Provides direction and oversight for the design, development, operation, and support of IT systems and programs that fulfill the needs of the business, including enterprise architecture management, application management, security and risk management, infrastructure and utility operations support management; delivers training for technology and platforms to enhance the experience of internal and external customers; designs and implements the IT operating model, organizational structure, and governance process; uses influence and negotiation skills to create synergies across the organization to enable cost-effective and innovative shared solutions to achieve business goals; ensures IT’s contributions are proactively delivered with reliability, sustainability, cost-effectiveness; and agility based on changing business objectives, goals and strategies; establishes and maintains operating and development standards and service level agreements under which IT will function and provide service.
Participates and partners with the SFPUC’s leadership team to drive culture change in support of digital business transformation; collaborates with SFPUC leadership and business partners to define and execute SFPUC’s digital business strategy; participates in and contributes to the assessment of external digital opportunities for and threats to utilities; drives internal technology capabilities to achieve desired competitive positioning.
Leads, maintains and continues to improve SFPUC’s cybersecurity program, in partnership with the Chief Information Security Officer (CISO), to ensure the protection of digital data and information systems through frequent and comprehensive reviews and upgrades; develops and coordinates programs and procedures to ensure overall security, confidentiality, integrity, and accessibility of data and network software; manages risks through the effective design, delivery and management of IT capabilities. Participates and responds to audits and maintains compliance with CCSF, State and Federal Cybersecurity mandates for IT and Utility Services Infrastructure.
Directs and manages the activities of the IT department; selects, trains, and reviews performance of assigned staff; plans and assigns work in alignment with SFPUC’s values; provides leadership, coaching and direction to the IT leadership team and staff; develops and maintains an IT workforce with the appropriate mix of business knowledge, technical skills and competencies; balances the need for growing the agility required to achieve digital business objectives with ensuring the core IT functions are reliable, stable and efficient; continually assess organizational structure and propose changes based on organizational needs; leads the establishment and execution of a digital workplace strategy that enables the development of digital dexterity in the workforce; ensures employees have the tools and work environment to be engaged, productive and effective; partners with HR to continually look for leading-edge and innovative solutions to the recruitment, development and retention of the IT workforce.
Aligns the operating model for information and technology to foster a business needs-oriented and collaborative culture, characterized by supportive mindsets and practices; establishes and maintains positive working relationships with SFPUC’s Water, Wastewater and Power enterprises and support bureaus; builds and oversees a governance model for setting and tracking IT priorities with agency leadership; serves as a trusted advisor to ensure all SFPUC leaders can make informed decisions about the application of IT solutions within their units as well as across the organization.
Develops and controls the annual operating and capital expenditure budget for IT to ensure SFPUC’s investment in technologies is consistent with the organization’s overall strategic objectives and is within plan; enhances IT’s capabilities by leveraging a multitude of resources, both internally and externally; directs the development of the IT sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
Monitors existing and proposed federal, state, and local laws and statutes affecting IT standards; implements changes as necessary.
The 0943 Manager VIII Chief Information Officer will perform other related duties as assigned.