Health System Chief Information Officer-Waukesha, WI

UnitedHealth Group•Walnut Creek, CA

6d•$159,300 - $273,200•Hybrid

About The Position

Optum Insight is focused on improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. The Chief Information Officer (CIO) serves as the health system’s senior technology leader and Optum’s accountable executive for the Market Performance Partnership (MPP). This role leads the strategy, operations and transformation of the health system’s technology portfolio while ensuring Optum delivers on its managed-services commitments. The CIO will stabilize and standardize operations, improve scalability and affordability, maximize talent and technology investments, and enable clinical and operational transformation. This leader will drive execution through effective partnership, influence and collaboration across Optum Insight, including Operations, Product, Managed Services, Professional Services, Technology Solutions, Compliance, Marketing, Finance and People teams. The successful candidate will combine business and technical acumen, enterprise-level vision and disciplined execution, communicating effectively with health system executives, Optum leaders and external stakeholders.

Requirements

6+ years of healthcare operations experience within a healthcare delivery system, including partnership with enterprise executives and leadership of complex, geographically distributed teams
5+ years of experience managing budgets, timelines and performance for a healthcare or technology business unit
5+ years of IT leadership experience in a hospital or multi-hospital health system, including accountability for 24x7 availability of clinical systems, ancillary applications and infrastructure operations
3+ years of direct accountability for an enterprise EHR platform, such as Epic, Oracle Health/Cerner or MEDITECH, spanning operations, optimization, upgrades and/or implementation
3+ years of senior leadership experience as a CIO, deputy CIO, senior enterprise account leader, regional hospital CFO, SVP or comparable executive
Demonstrated understanding of hospital operations and clinical workflows across inpatient, perioperative, emergency and ambulatory settings
Proven experience partnering with physicians, nurses, pharmacists and other clinicians to define requirements and deliver technology that supports safe, secure patient care
Working knowledge of healthcare regulatory, privacy and security requirements, including HIPAA, PHI safeguards, clinical downtime and business continuity procedures
Reside in the Central time zone and ability to work onsite in Waukesha, WI, approximately 50%25 of the time

Nice To Haves

Experience as a hospital or health system CIO, deputy CIO or senior IT leader within an integrated delivery network
Experience leading an EHR implementation, platform migration or multi-site consolidation
Solid financial and business acumen, including budgeting, reporting, P&L management and delivery of measurable val
Demonstrated ability to lead complex, customer-focused transformation, manage competing priorities and drive disciplined execution in a fast-paced environment
Excellent executive communication, presentation and influencing skills, with the ability to build consensus across C-suite, board and cross-functional audiences
Solid executive presence and proven success leading client-facing, growth and delivery initiatives within highly matrixed organizations
Proven strategic judgment, problem-solving and process-improvement capabilities, with the ability to make timely decisions as conditions evolve

Responsibilities

Serve as the health system’s CIO and trusted executive advisor, aligning technology strategy, investment priorities and transformation roadmaps with clinical, operational and financial objectives
Own the performance, availability, cybersecurity and strategic roadmap for the health system’s EHR, ancillary clinical systems, revenue cycle applications, enterprise platforms and infrastructure
Ensure safe, reliable 24x7 technology operations across the care environment, including resilience, downtime readiness, business continuity and support at the point of care
Partner with physician, nursing, pharmacy, ancillary and administrative leaders to govern priorities, improve workflows and advance quality, patient safety, clinician experience and financial performance
Develop, maintain and execute an integrated technology roadmap that aligns investments, capabilities and delivery priorities to enable the hospital to achieve its strategic, clinical, operational and financial goals
Partner closely with hospital executives to translate enterprise priorities into technology-enabled capabilities, investments and outcomes that advance the health system’s strategic goals
Act as Optum’s accountable delivery executive for the managed-services partnership, translating contractual commitments and strategic priorities into measurable execution plans and outcomes
Lead engagement financial performance, including budget management, productivity commitments, cost transformation, remediation and delivery of contracted value
Govern the managed-services agreement through clear service levels, performance reporting, change control, risk management, issue escalation and shared accountability for outcomes
Build, develop and inspire a high-performing global delivery organization with the leadership, capabilities and operating model required to achieve strategic, operational, financial and customer goals
Coordinate across Optum product, operations, professional services, compliance, finance and people teams to remove delivery barriers and present one integrated, accountable organization to the customer
Drive continuous improvement, innovation and transformation across processes, tools and delivery capabilities to improve service quality, operational efficiency, regulatory compliance and partnership value