General Government IT DC Chief Information Officer (Information Technology Executive 4)

Commonwealth of Pennsylvania • Dauphin County, PA

9d • Hybrid

About The Position

As a Delivery Center Chief Information Officer (CIO) for the General Government Delivery Center, you will direct technology strategy that helps agencies serve the public more effectively. You will oversee digital services, cybersecurity coordination, customer support, and major modernization efforts. This role brings meaningful challenges and the opportunity to shape the future of public technology. Become part of a team committed to high-quality service and continuous improvement. This position provides executive leadership for technology systems, digital services, and operational support that help agencies meet their missions. The role focuses on aligning technology investments with strategic needs while improving service delivery and user experience.

Requirements

• Nine years of professional information technology experience that includes three years in a managerial capacity and a bachelor’s degree; or Thirteen years of professional information technology experience that includes three years in a managerial capacity; or An equivalent combination of experience and training that includes three years in a managerial capacity.
• Six years or more of experience establishing and maintaining executive-level partnerships across business units, technology organizations, vendors, and stakeholders to support technology strategy, demonstrated through measurable improvements in service delivery.
• Six or more years of experience leading organizational or operational transformation initiatives that modernized technology delivery practices, operating models, governance, or service delivery processes.
• Experience leading multidisciplinary technology teams responsible for application delivery, infrastructure, customer support, cybersecurity, and other enterprise technology functions.
• Three or more years of experience implementing modern technology delivery practices, such as product management, agile delivery, user-centered design, service management, DevSecOps, and continuous improvement.
• Ten or more years of experience leading cross-functional teams or technology organizations by coordinating resources, resolving organizational issues, and managing competing priorities to achieve strategic objectives.
• Six or more years of experience managing enterprise technology portfolios, programs, and digital products involving multiple business units or agencies.
• Three or more years of experience developing, managing, or overseeing technology budgets, investment planning, or financial governance for enterprise technology services.
• Must be able to perform essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Guide technology strategy, digital services, and operational planning for supported agencies
• Direct application development, product delivery, customer support, and service management functions
• Collaborate with security experts to protect systems, data, and digital platforms
• Oversee data services, technology portfolios, and performance measures for key initiatives
• Manage budgets, technology contracts, and vendor relationships effectively
• Support staff training and promote a user-centered, customer-focused service culture

What This Job Offers

• Job Type: Full-time
• Career Level: Executive