Chief Experience Officer

Chapters Living of Alpharetta • Alpharetta, GA

2d

About The Position

The Chief Experience Officer will ensure the efficient and effective day-to-day operations of the community. This role provides visionary leadership, setting and implementing strategic goals and objectives while upholding high standards of resident care. The CXO will oversee hiring, training, and mentorship, ensuring compliance with all regulations and fostering strong communication with all stakeholders. Financial management, including budget oversight and relationship building with local resources, is also a key aspect of this position.

Requirements

• Assisted Living Administrator Certification is required in Arkansas.
• Nursing Home Administrator Licensure is required in Kansas and Texas.
• Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
• Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
• Excellent communication, interpersonal, and relationship-building skills.
• Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
• Experience with data analysis, customer feedback, and customer experience metrics.
• Passion for delivering exceptional experiences to customers and a commitment to excellence.
• Ability to think creatively, innovatively, and outside the box to drive results.

Nice To Haves

• Nursing Home Administrator Licensure is preferred in Arkansas.
• Nursing Home Administrator Licensure is preferred in Illinois.

Responsibilities

• Ensure the efficient and effective day-to-day operations of the community.
• Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
• Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
• Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
• Ensure compliance with all federal, state, and local regulations.
• Foster effective communication and collaboration with associates, residents, families, and physicians.
• Manage budgets and financial performance to ensure the community's financial success.
• Develop and maintain relationships with local healthcare providers and other community resources.

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Flexible Spending Accounts (FSA/HSA/Dependent Care)
• Employee Assistance Program (EAP) when enrolled in medical plan
• Generous Paid Time Off Package
• Bonus & Incentive Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed