Chief Experience Officer (Supportive Living)
About The Position
This role provides visionary leadership to the community, setting and implementing strategic goals and objectives. The Chief Experience Officer will ensure the efficient and effective day-to-day operations of the community, upholding high standards of resident care by working closely with the care team to provide and promote the health, safety, and well-being of residents. This position oversees hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates, while ensuring compliance with all federal, state, and local regulations. The role fosters effective communication and collaboration with associates, residents, families, and physicians, and manages budgets and financial performance to ensure the community's financial success. Additionally, the Chief Experience Officer will develop and maintain relationships with local healthcare providers and other community resources.
Requirements
- Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
- Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
- Excellent communication, interpersonal, and relationship-building skills.
- Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
- Experience with data analysis, customer feedback, and customer experience metrics.
- Passion for delivering exceptional experiences to customers and a commitment to excellence.
- Ability to think creatively, innovatively, and outside the box to drive results.
Nice To Haves
- Nursing Home Administrator Licensure is preferred in Illinois.
Responsibilities
- Ensure the efficient and effective day-to-day operations of the community.
- Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
- Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
- Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
- Ensure compliance with all federal, state, and local regulations.
- Foster effective communication and collaboration with associates, residents, families, and physicians.
- Manage budgets and financial performance to ensure the community's financial success.
- Develop and maintain relationships with local healthcare providers and other community resources.
Benefits
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Flexible Spending Accounts (FSA/HSA/Dependent Care)
- Employee Assistance Program (EAP) when enrolled in medical plan
- Generous Paid Time Off Package
- Bonus & Incentive Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
