Chief Executive Officer (CEO)

Goodwill of the Olympics & Rainier Region • Tacoma, WA

7d • $380,000 - $420,000 • Hybrid

About The Position

The President & Chief Executive Officer (CEO) serves as the chief executive and general manager of Goodwill of the Olympics and Rainier Region, accountable to the Board of Directors for the overall leadership, strategic direction, operational performance, and financial sustainability of the organization. The CEO leads the development and execution of board-approved strategy, represents Goodwill publicly, and ensures the mission, values, and long-term goals of the organization are achieved.

At its core, GORR is an engine for economic opportunity. The organization’s workforce development programs change the trajectory of thousands of lives each year by helping people gain the skills, confidence, and connections needed to secure meaningful employment and advance their careers. The next CEO has the opportunity to lead and grow one of the region’s most impactful workforce development organizations, shaping innovative solutions to meet the needs of both job seekers and employers in an evolving economy. We are looking for a leader who is energized by the intersection of mission and impact—someone who sees workforce development not simply as a programmatic function, but as a powerful catalyst for stronger families, more resilient communities, and a more inclusive regional economy.

Requirements

• Bachelor’s degree required; advanced degree or continued executive education preferred.
• Senior executive leadership experience in a complex nonprofit, social enterprise, or mission-driven organization.
• Demonstrated success managing large operating budgets and ensuring fiscal accountability; experience with organizations of similar scale strongly preferred.
• Demonstrated experience overseeing retail or revenue-generating operations alongside mission programs and services highly preferred.
• Strong governance experience working with a Board of Directors in a policy-based governance model.
• Experience leading organizational transformation, including technology adoption, ecommerce, and evolving service delivery models.
• Knowledge of workforce development, fund development, and community engagement best practices.
• Deep alignment with Goodwill’s mission and a demonstrated commitment to antiracism, equity, diversity, and inclusion.
• High ethical standards, integrity, and accountability in leadership practice.
• Regular travel throughout the 15-county service region to tour stores and engage with employees.
• Ability to read and interpret hard data and metrics.
• Ability to write creatively and articulately with an emphasis on tact and diplomacy.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.
• Ability to apply concepts of basic algebra when working on spreadsheets.
• Ability to create and manage departmental budget.
• Knowledge Microsoft Office products, specifically Word and Excel and PowerPoint, as well as donor and customer databases.
• Comprehensive understanding of all aspects of strategic marketing with strong fundraising experience.
• Ability to plan and have a team approach.
• Washington State Driver’s License required.
• Collaborative and self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach with bias to action; and ability to build effective working relationships.

Nice To Haves

• A mission-centered executive who brings genuine alignment with Goodwill’s values and translates mission into measurable outcomes across all facets of the organization.
• A strategic and visionary thinker with the ability to lead long-range planning while navigating a complex external environment with steadiness and clarity.
• A charismatic and inclusive leader who can engage and inspire a diverse workforce of 1,300+ employees and a wide range of community stakeholders from all backgrounds.
• Superior written and verbal communication skills, with equal aptitude in one-on-one conversation and large-audience settings.
• A business-minded operator with financial acumen and the creativity to identify and pursue revenue diversification strategies that sustain the mission over the long term.
• Culturally humble and equity-committed, with a demonstrated track record of advancing antiracism and inclusion at every level of an organization.
• A collaborative community builder with the ability to cultivate and sustain trust across sectors — nonprofit, government, business, and philanthropy.
• A well-nuanced listener who assimilates information quickly, builds trust naturally, and leads with empathy and authenticity.
• An effective problem solver with exceptional judgment and the ability to manage complex, multi-dimensional challenges with grace.

Responsibilities

• Lead development and implementation of Goodwill’s long-range strategic plan, determining major goals, objectives, and timeframes for accomplishment.
• Help develop and then translate board-approved strategy into clear operational plans and measurable outcomes for all divisions of the organization.
• Provide strategic vision and align staff and stakeholders to grow the organization and its positive community impact.
• Serve as a visible and trusted leader internally and externally, modeling the mission and values of Goodwill in all interactions.
• Lead and develop a high-performing executive leadership team, providing direction and support to senior leaders responsible for Retail Operations, Workforce Development, Finance, People and Culture, AEDI, Legal, and Advancement.
• Ensure the organization meets or exceeds annual budget, profitability, and liquidity targets.
• Maintain financial transparency, strong internal controls, and compliance with all contractual, regulatory, and covenant requirements.
• Create and maintain a healthy organizational culture that attracts, retains, and motivates a high-performing, diverse team.
• Advance antiracism, equity, diversity, and inclusion (AEDI) through an operational plan that puts intent into action, including multilingual communications, supplier diversity, AEDI education for employees and Board members, and ongoing engagement with tribal communities and lands in the region.
• Steward workforce development programs that focus on communities furthest from opportunity, improving access, inclusivity, and impact for populations across the 15-county region.
• Oversee and support the evolution of services, growing community support programs to expand reach and impact.
• Build and sustain strong relationships with community partners, employers, donors, civic leaders, educational institutions, and policymakers.
• Serve as Goodwill’s chief spokesperson and ambassador, representing the organization at community events, public forums, and external gatherings.
• Ensure a consistent, clear, and effective public presence and brand identity for Goodwill and all its constituents throughout the region.
• Leverage digital-first strategies and technology to optimize engagement and impact with customers, donors, program participants, and students.
• Advocate to legislators and policymakers on issues affecting the Foundation and the communities it serves.
• Partner with the Board Chair to support effective governance practices and meaningful Board engagement.
• Keep the Board fully informed of organizational performance, risks, and strategic opportunities; attend all Board and committee meetings.
• Support Board development, recruitment, and onboarding to continually strengthen Board diversity, expertise, and effectiveness.
• Advance Board members’ own AEDI journey and build greater engagement and connection among current and incoming members.
• Ensure the Board and staff are kept informed of the condition of the organization and the important factors influencing it.
• Provide direction and support to the Chief Financial Officer in preparing annual budgets, monitoring financial performance, and ensuring accurate and timely reporting to the Board and Finance Committee.
• Ensure regular fiscal oversight of the organization’s total assets (approximately $150 million) in concert with the CFO and Finance Committee.
• Research and pursue opportunities to diversify revenue and income streams, including exploring new social enterprise models and potential acquisition of revenue-generating assets.
• Develop, mentor, and supervise the Advancement Team, continuously striving to recruit, retain, and develop diverse and top-quality talent.
• Partner closely with the Workforce Development Team and the Retail Team to help achieve their revenue and service goals for Goodwill of the Olympics & Rainier Region.
• Serve as the primary staff liaison to the Board of Directors on all matters pertaining to Advancement, including managing the Fundraising and Community Engagement Committee.

Benefits

• M/V/D & Life Insurance for you and your dependents
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Executive