Chief Engineer

JLL•Franklin, MA

12d•$100,000 - $120,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Chief Engineer – Critical Operations Lead Serve as a technical engineering leader at JLL! The Chief Engineer oversees the efficient, safe and responsible operation of all building systems and equipment across multiple shifts in support of 24/7 critical building operations. You will lead a specialized engineering team of 16 and reporting to the Engineering manager for multiple sites serving as the primary technical expert and point of contact for complex infrastructure issues, emergency response, and planned maintenance execution. This role ensures continuous uptime of critical systems, coordinates off-hour work order responses, and optimizes team performance to prevent operational downtime. This position requires the Chief Engineer to be on-site. Schedule: 7am-3pm (flexible and needs to check in with off shift coverages) Monday through Friday, on-call rotation.

Requirements

7+ years of related experience, especially as a Chief Engineer, Assistant Chief Engineer or similar in critical operations environments
People management experience (leading a team) with demonstrated ability to drive efficiency and accountability
Strong technical expertise in complex building systems including HVAC, electrical, plumbing, fire/life safety and building automation
Universal CFC EPA certification
Experience using Microsoft Office (Word, Outlook, Excel, Teams)
Proven ability to troubleshoot complex technical issues and serve as primary point of contact during critical failures
Ability to lift up to 50 lbs
Comfort using ladders up to 30 feet tall
Ability to frequently climb, bend, kneeling, lift and/or drive
Strong customer service and communication skills with ability to explain technical issues to non-technical stakeholders
Experience managing on-call rotations and coordinating emergency response

Nice To Haves

Trade school education, union training, military service or college is desirable

Responsibilities

Oversee the maintenance and continuous operation of all critical building systems with zero downtime tolerance, serving as the primary escalation point for technical issues
Supervise and manage a technical engineering team across multiple shifts including hiring, training, coaching and personal development focused on efficiency and effectiveness
Create, implement and routinely update documented planned maintenance procedures, prioritizing critical technical work and high-complexity preventive maintenance tasks
Coordinate and lead off-hour and emergency work order responses, ensuring resolution of issues affecting building operations
Participate regularly in client-facing and property team communications, serving as the technical subject matter expert
Assist in the development of a capital improvement plan focused on system reliability and performance optimization
Select, schedule, supervise and direct contractors for technical and specialized work; monitor and document performance as necessary
Respond effectively to emergencies and service calls as the primary technical contact, ensuring minimal disruption to operations
Lead and organize ongoing technical, safety, and operational process training programs and procedures with focus on critical systems expertise
Collaborate with the second Chief Engineer and maintenance coordinator to balance workload.
Other duties as requested by property management team and/or client