Chief Compliance Officer

The Arc Mercer • Ewing Township, NJ

7d • $150,000 - $165,000 • Onsite

About The Position

The Arc Mercer is seeking a Chief Compliance Officer (CCO) to lead the agency’s compliance program while strengthening the systems, data quality, workflows, and standard operating procedures that support daily operations. This role combines traditional compliance leadership expectations with a more operationally focused, hands-on systems and process assurance mandate. The CCO will lead compliance risk assessment, regulatory readiness, policy oversight, education and monitoring. The CCO also will ensure that core systems platforms – HR, Clinical, Finance, and other systems – are used accurately, consistently, and in accordance with approved workflows and policies. The CCO will work across programs and departments to identify control gaps, oversee audit activity by managing external auditing teams, and drive corrective actions through to verified closure.

Requirements

• A bachelor’s degree in health administration, human services, public administration, or a related field; advanced degree, or recognized compliance certification preferred.
• Seven or more years of progressive leadership experience in compliance, quality, risk management, operations, internal audit, or another workflow-driven environment.
• Demonstrated ability to lead a compliance program; assess risk; manage audits, investigations, and CAPAs; and present clear, decision-ready information to executive audiences.
• Working knowledge of electronic documentation, HRIS, payroll, scheduling, billing, or practice-management systems is highly desirable.
• Strong judgment, discretion, analytical skills, and the ability to preserve appropriate independence while building trusted cross-functional relationships.
• A visible, hands-on leadership style with the confidence to coach, influence, escalate, and hold teams accountable.

Nice To Haves

• A strategic compliance leader who understands that policies are effective only when reflected in daily behavior, reliable controls, and defensible system records.
• A systems thinker who sees the connections among services, staffing, documentation, payroll, billing, data, workflows, and organizational decision-making.
• A practical problem-solver who turns audit findings and data exceptions into sustainable process, training, system, and accountability improvements.
• A collaborative leader who builds trust while maintaining the independence to challenge ineffective practices and escalate material risk.

Responsibilities

• Lead and continuously improve the agency’s compliance programs, including risk assessment, policy governance, training, regulatory monitoring, investigations, and reporting to executive leadership.
• Maintain readiness for applicable legal, regulatory, licensing, payer, contractual, privacy, and ethical requirements; coordinate responses to audits, reviews, inspections, and inquiries.
• Develop and execute a risk-based compliance and operational-assurance plan focused on the areas with the greatest potential impact on people served, workforce practices, data integrity, financial integrity, and organizational risk.
• Maintain high-risk SOPs, process maps, job aids, and control points so that written expectations are current, practical, and consistently followed in the field.
• Lead Corrective and Preventive Action (CAPA) management: identify root cause, assign accountable ownership, track due dates, escalate repeat or overdue issues, and validate sustained improvement.
• Partner with program and administrative teams, quality assurance, and executive leaders to resolve cross-functional risks and strengthen operational reliability.

Benefits

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off: Personal, Vacation & Sick
• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior