Chief Compliance and Operations Officer

The Arc Los Angeles and Orange Counties•Downey, CA

17h•Onsite

About The Position

The Chief Compliance and Operations Officer (CCOO) is a results-oriented, executive position that directs the success and growth of The Arc’s array of programs, staff, and mission-driven impact. This executive will have a results-oriented record of achievement and an aptitude for spearheading sustainable organizational and operational change. They think and act at the strategic level in directing organizational programs, envisioning and recommending program development, and reporting quantitative and qualitative outcomes. The CCOO is an exempt position and reports to the Chief Executive Officer (CEO).

Requirements

The CCOO will be thoroughly committed to The Arc’s mission and vision.
All candidates should have proven leadership, coaching, and relationship experience.
Advanced degree with at least 8 years of senior management experience within the non-profit arena with a demonstrated experience designing and implementing innovative programs and facilitating funding proposals and budget creation.
Excellence in organizational leadership with the ability to coach staff, oversee and develop high-performance teams, and set and achieve strategic objectives.
Excellent organizational and interpersonal skills, including the ability to resolve disputes and observe confidentiality, exercising tact in dealing with sensitive, nuanced, and confidential issues and situations.
A leadership style characterized by openness, trust, collegiality, and creativity with the capacity to continue providing effective leadership, adjusting when confronted with conflict, crisis, or shifting goals.
An adaptable multi-tasker with the ability to control and move forward on several priorities simultaneously.
Adept at leading team and supervisory meetings and engaging staff to achieve high levels of performance.

Nice To Haves

Change Leadership - The ability to guide individuals and organizations through change by setting a clear vision, fostering adaptability, and ensuring smooth transitions. This involves anticipating challenges, gaining buy-in, and sustaining momentum while minimizing disruption.
Communication and Influence -The skill of conveying ideas clearly and effectively while inspiring, persuading, and building trust with others. It includes active listening, tailoring messages to different audiences, and motivating stakeholders into action.
Critical Thinking and Decision Making - The capacity to analyze information objectively, evaluate options, and make sound, timely decisions. It involves problem-solving, assessing risks and impacts, and using logic and data to drive effective outcomes.
Project Oversight - The ability to plan, organize, and execute projects from initiation to completion within defined timelines and resources. It includes setting goals, enforcing budgets, coordinating teams, and ensuring deliverables meet expectations.
Teambuilding and Development - The skill of creating, strengthening, and developing high-performing teams by fostering collaboration, trust, and accountability. It involves coaching individuals, leveraging strengths, and supporting professional growth to achieve shared goals.
Time Management and Organization - The ability to effectively prioritize tasks, maximize time, and maintain organized systems to meet deadlines. It includes balancing multiple responsibilities while maintaining productivity and quality.
Integrity and Ethical Judgment - A commitment to honesty, transparency, and ethical behavior in all actions and decisions. It involves doing the right thing even in difficult situations and building trust with others.
Accountability - The willingness to take ownership of responsibilities, actions, and outcomes. It includes following through on commitments, being answerable for results, and proactively addressing challenges or mistakes.
Quality Assurance - The ability to establish, monitor, and continuously improve program standards to ensure high-quality outcomes. Involves implementing evaluation processes, identifying gaps, and driving ongoing enhancements to ensure quality services.

Responsibilities

Leadership and oversight of The Arc’s team of more than 60 employees across all programs.
Facilitate expansion and execution of its mission.
Evaluate program effectiveness and address issues necessary to obtain desired outcomes towards the goal of continuous quality improvement.
Lead, oversee, and support The Arc’s team of Directors of Programs, individual program leaders, and support staff to build a diverse workforce, as well as strong management and operational teams, by making decisions, taking actions, and allocating resources that are supportive of the agency's mission and strategic plans.
Coach and direct staff development and training initiatives to enhance employee performance, engagement, and organizational effectiveness.
Provide leadership, coaching, and support to foster professional growth, build strong teams, and promote a culture of continuous learning.
Lead inclusive parent engagement activities that build strong, collaborative partnerships between families and the organization.
Develop and implement strategies such as hosting parent workshops, facilitating family advisory groups, and organizing community events to encourage meaningful participation.
Regularly evaluate staff, address performance issues, provide feedback and coaching, and cultivate a standard of excellence among the team.
Along with the Executive Leadership team, increase the visibility of The Arc in the communities we serve.
Develop, strengthen, and maintain positive working relationships with both internal and external stakeholders.
Oversee the facilitation of the agency's CARF Accreditation and maintain a working knowledge of accreditation standards, as well as the regulatory and contractual requirements of the agency and its programs.
Ensure full compliance with California Department of Community Care Licensing standards by implementing and maintaining policies, procedures, and practices that meet all regulatory requirements.
Ensure full compliance with all California Regional Center standards and reporting requirements.
Serve as the primary liaison with Regional Center representatives, coordinating audits, responding to inquiries, and ensuring transparency and accountability in all reporting processes.
Develop, update, and implement staff and program policies and procedures and monitor their administration to ensure efficiency in operations.
Work closely with The Arc’s HR consultant to ensure all employee standards are met.
In partnership with the CEO and CFO, develop and oversee a budget of $3M+ with the intent to grow revenues annually.
Work closely with the CFO and the Accounting Department to ensure that programs continuously operate within fiscal goals and constraints.
Begin to build partnerships in new markets, establishing relationships with funders and community leaders.
Use external presence and relationships to garner new opportunities.
Lead and oversee The Arc’s Programs and Services Committee and any related sub committees.
Assist in the development and implementation of strategic plans to ensure organizational goals are met while maintaining and advancing the health and stability of the organization.
Must have the vision and courage to break new ground, expand programs, and serve new communities to support organizational growth and serve more individuals.
Act as an external presence that publishes and communicates program results with an emphasis on the successes of the organization.