Compliance and Operations Officer

ASM Global•Grand Rapids, MI

19h•Onsite

About The Position

The Compliance and Operations Officer supports event-day execution by overseeing employee check-in and check-out processes, ensuring alcohol compliance standards are upheld, and assisting with post-event financial reconciliation. This role is critical in maintaining operational efficiency, regulatory compliance, and a positive workforce experience in a fast-paced, high-volume event environment.

Requirements

High school diploma or equivalent required
Basic technology proficiency and data entry skills
Strong attention to detail and accuracy, especially with cash handling and compliance monitoring
Ability to perform basic math calculations
Strong communication and interpersonal skills
Ability to work effectively in fast-paced, high-volume environments
Comfortable working in large crowds and enforcing policies professionally
Strong problem-solving skills and ability to remain composed under pressure
Flexible availability, including nights, weekends, and holidays since this will be event based for the locations below

Nice To Haves

Previous experience in event operations, food & beverage, hospitality, or compliance-related roles preferred

Responsibilities

Facilitate employee check-in at the beginning of events by directing staff, verifying assignments, and answering questions
Manage and coordinate check-in processes for nonprofit (NPO) groups
Ensure accurate attendance tracking and proper documentation of hours worked
Provide real-time support to employees to ensure a smooth and organized onboarding process
Serve as an Alcohol Compliance Officer during events
Monitor alcohol sales and service to ensure adherence to company policies and local/state regulations
Identify, address, and escalate compliance concerns or violations in a timely and professional manner
Reinforce training standards by guiding staff on proper alcohol service procedures
Oversee employee check-out procedures and verify accurate timekeeping
Assist with closing concession locations, including cash handling verification and balancing tills
Complete basic reporting and data entry related to attendance, compliance, and financial reconciliation
Communicate discrepancies, shortages, or operational concerns to management
Provides functional oversight during events by guiding workflow, ensuring compliance with policies, and supporting employees and NPO groups as needed