Chief Admissions Officer - Royal Oaks Hospital

Compass Health Network • Missouri, MO

23h • Onsite

About The Position

The Chief Admissions Officer at Royal Oaks Hospital provides strategic leadership for the Admissions Department, overseeing daily operations and guiding a team dedicated to connecting individuals with the care and services they need. This role ensures a seamless admissions experience by promoting operational excellence, regulatory compliance, exceptional customer service, and strong collaboration across hospital departments. This is a great opportunity for someone who enjoys leading teams, improving processes, and making a meaningful impact by ensuring timely access to behavioral health services. You'll thrive in a fast-paced environment where leadership, critical thinking, and compassionate communication are essential to supporting individuals, families, referral partners, and clinical teams.

Requirements

• High School/GED Required
• At least two (3) years of working in an Intake/Admissions Department of a psychiatric hospital required if an Associates or Bachelors degree is not obtained
• Must obtain and maintain current CPR certification within 60 days of hire
• Must obtain and maintain certification in an approved crisis intervention methodology (CPI, MANDT, or CALM) within 60 days of hire
• Knowledge of basic psychiatric process required
• Must have the ability to deal with people in an empathetic and concerned manner

Nice To Haves

• Associates degree in human services preferred

Responsibilities

• Provide leadership, coaching, and oversight to the Admissions team, including Admissions Counselors, Transporters, Customer Relations Specialists, and the Assistant Director of Admissions.
• Oversee daily admissions operations to ensure efficient workflows, regulatory compliance, and exceptional service.
• Partner with the Assistant Director of Admissions to manage staffing, scheduling, and departmental performance.
• Support the admissions process by coordinating assessments, referrals, transportation, insurance verification, and appropriate call routing.
• Review departmental reports, maintain admissions documentation, and support quality improvement initiatives.
• Respond to operational needs, including participation in the on-call rotation and after-hours admissions support.
• Address concerns with professionalism and ensure appropriate follow-up and resolution.
• Foster a collaborative, customer-focused culture while promoting continuous learning and staff development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED