Chief Administrator for Community Programs

Oak Hill/Gilead•Hartford, CT

1d•Onsite

About The Position

Oak Hill is seeking a dynamic, strategic, and mission-driven Chief Administrator for Community Programs (CACP) to provide executive leadership for one of Connecticut's largest community-based service systems. Reporting directly to the President & CEO and serving as a member of the Senior Leadership Team, the CACP oversees residential and community-based programs operating across more than 59 locations, serving individuals throughout multiple communities. This role leads a high-performing management team and provides strategic, operational, clinical, and financial oversight to ensure exceptional, person-centered services and sustainable organizational growth.

Requirements

Master's degree in Human Services, Business Administration, Healthcare Administration, Public Administration, or a related field.
Minimum of 10 years of progressively responsible leadership experience.
At least 5 years of senior-level management experience overseeing large programs, departments, or service systems.
Equivalent combinations of education and experience may be considered.
Experience managing complex budgets and financial operations.
Strong knowledge of Medicaid-funded services and associated regulatory requirements.
Experience supporting individuals with intellectual and developmental disabilities or related populations.
Demonstrated success leading operational improvement and organizational change initiatives.
Exceptional leadership, communication, and stakeholder management skills.
Strong analytical, financial, and problem-solving abilities.
Ability to manage competing priorities and navigate complex environments effectively.
Experience responding to operational issues and crisis situations.
Commitment to person-centered care, diversity, equity, inclusion, and community integration.
Ability to participate in on-call leadership coverage and support emergency operations 24/7 as needed.

Nice To Haves

Experience leading large, multi-site human services, healthcare, behavioral health, or disability services organizations.
Experience working with nonprofit organizations and community-based service systems.
Track record of building high-performing teams and developing future leaders.

Responsibilities

Provide executive leadership for residential and community-based programs.
Ensure high-quality, person-centered service delivery.
Drive operational excellence, regulatory compliance, and financial performance.
Balance long-term strategic planning with day-to-day operational oversight.
Monitor performance metrics and implement continuous improvement initiatives.
Utilize data and industry trends to identify opportunities for innovation and growth.
Participate in leadership coverage and emergency response as required.
Lead, mentor, and develop a large multidisciplinary leadership team.
Foster a culture of accountability, collaboration, and continuous improvement.
Support workforce development and succession planning initiatives.
Strengthen organizational alignment through effective communication and leadership.
Contribute to enterprise-wide strategic planning and decision-making.
Serve as a visible ambassador for Oak Hill within the community.
Build and maintain relationships with families, guardians, funding agencies, service providers, and community partners.
Collaborate with state and regulatory agencies, including DDS, DSS, HUD, and other stakeholders.
Partner with internal departments to support organizational priorities and community engagement efforts.
Oversee community program budgets, forecasting, and resource allocation.
Monitor financial performance and implement corrective actions as needed.
Ensure compliance with all applicable federal, state, and local regulations.
Lead efforts to maintain licensing, accreditation, and quality standards.
Promote organizational transparency, accountability, and operational integrity.