Chief Administrative Officer

San Diego LGBT Community Center • San Diego, CA

1d • Onsite

About The Position

The Center, a community non-profit established in 1972, serves the San Diego LGBTQ+ community with targeted programs and services. Its mission is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of the entire San Diego region. The Center aims to be a place where everyone feels welcomed, valued, and supported, striving to be a vibrant, bold, innovative, safe, and modern center. Currently, The Center operates with a $17M budget, over 100 staff, and seven facilities across San Diego County.

Requirements

• 7+ years of leadership required, senior team level leadership preferred
• Experience working directly with Board of Directors or governing body required
• Project management experience spanning either real estate development/capital projects or executive-level organizational operations required
• Experience managing consultants, contractors, and cross-functional teams through multi-year processes
• Strong financial literacy: comfortable reading pro formas, sources-and-uses tables, and development or departmental budgets
• Exceptional organizational, written, and verbal communication skills
• Comfortable serving as an extension of the CEO and interfacing with a Board of Directors

Nice To Haves

• Advanced degree strongly preferred
• PMP, real estate development certificate, or nonprofit management credential a plus but not required
• Experience with LGBTQ+ communities, marginalized communities, or nonprofit multi-site organizations is a plus

Responsibilities

• Serve as the CEO's primary staff partner on all expansion-related work, managing follow-ups, decision logs, and project communications.
• Build the project's management infrastructure for expansion projects, including budget tracking, master schedule, risk register, consultant contract tracker, and Board/funder reporting cadence.
• Partner with the CIO in relationship-building with City of San Diego planning staff, the Council district office, and key community stakeholders.
• Coordinate with Senior and Development/Communications teams to build alignment and respective planning for the future.
• Direct special projects and executive priorities as assigned, including Board and Board Committee priorities and cross-departmental projects.
• Partner with the CEO to design project plans and evaluate implementation for executive priorities.
• Support designing and hosting quarterly Senior Team retreats, including agendas, briefing materials, and post-retreat actions.
• Lead the design and execution of an annual Board strategic priority in partnership with the CEO, deepening Board engagement in fundraising and long-term planning.
• Align efforts with the CEO, Chief Impact Officer, Sr. Director of Development, and individual Board members to drive expanded fundraising outcomes and Board engagement.
• Drive Board, Committee, and task force performance against strategic timelines; shape meeting agendas and materials in partnership with the CEO and Committee Chairs.
• Serve as a strategic voice to the Board, reporting monthly on progress toward the strategic plan and expansion goals.
• Report to the Board of Directors monthly on progress toward strategic plan and expansion project goals.
• Share responsibilities for cultivating a cohesive, positive Center culture and mentoring emerging Center leaders, with a focus on skills development of the Leadership Team.
• Works as part of leadership to provide in-building coverage.
• Support the annual budget development process for expansion-related and CEO office cost centers.
• Serve as a conduit between the Senior Team and broader staff on both expansion and executive planning matters.
• Provide strategic and operational leadership for The Center's Facilities Department, ensuring safe, compliant, and well-maintained physical spaces.
• Direct strategic planning and long-term space utilization across all Center sites, including capital improvement priorities.
• Develop, manage, and monitor facilities operating and capital budgets; approve major expenditures and negotiate/oversee vendor contracts.
• Ensure organizational compliance with California building codes, ADA requirements, fire and life-safety regulations, and applicable health and safety standards.
• Supervise Facilities Department staff and management, establishing performance standards, maintenance protocols, and work order systems.
• Produce and oversee the department budget.
• Mitigate risk to The Center and our staff by ensuring safety procedures and related compliance measures.
• Partner with Programs, HR, Development, and IT leadership to align facility operations with service delivery needs, community events, and active capital or construction projects.
• Demonstrate administrative and leadership acumen in finance, budgeting, information systems utilization, and problem resolution.
• Promote, model, and ensure fairness and equity for everyone in all interactions.
• Promote the agency's Welcoming Culture in all program interactions, processes, and functions.
• Provide guidance and direction in the development and execution of work plans and projects.
• Maintain a willingness to structure and execute "courageous conversations" to address difficulties in working relationships.
• Create a positive, proactive environment for all people at The Center by addressing issues of harassment, discrimination, or lack of respect immediately.
• Exhibit cooperation and courtesy and assist in creating a positive public image for The Center and a productive work environment.
• Ensure the safety and well-being of all The Center clients, visitors, staff, and volunteers; promptly report any repair or maintenance issues.
• Represent The Center at community and industry activities as appropriate and/or directed by the C-team.
• Ensure that agency programs and activities you are involved in consistently reflect The Center's commitment to excellence and exceeding expectations.

Benefits

• Competitive Pay Scales
• 401(k) Retirement Plan (with company match)
• Full Medical, Dental, Vision, and Chiropractic Health Coverage
• Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children
• Full-time and Part-Time Schedules
• Generous Vacation and Holiday Benefits
• Professional Training & Development Experiences
• Opportunities for Promotion & Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior