Chief Administrative Officer - CBWS

U.S. Bank • Cincinnati, OH

3d • $149,515 - $175,900 • Hybrid

About The Position

The Chief Administrative Officer (CAO) serves as the central execution leader for the CBWS organization, translating strategy into coordinated, enterprise-wide delivery. This role drives the operating rhythm, integrates work across leaders, and ensures all transformation initiatives progress with clarity, accountability, and speed. The CAO acts as the enterprise integrator—aligning priorities, removing roadblocks, and ensuring leadership focus remains on the highest-impact decisions and outcomes. The Consumer, Business and Wealth Servicing (CBWS) contact center at U.S. Bank is a consolidated client service organization designed to provide multi-channel, inbound and outbound servicing across consumer, small business, partner card, and wealth clients. CBWS is evolving its contact center model to deliver a more integrated, relationship‑focused servicing experience. As part of this evolution, the organization is consolidating multiple operations into five distinct focus areas designed to provide specialized, high‑touch support for complex and high‑value client interactions. To support this evolution, CBWS is hiring multiple senior leaders simultaneously to establish a cohesive leadership framework capable of delivering consistent, best‑in‑class client outcomes.

Requirements

• Bachelor’s degree, or equivalent work experience
• 10 or more years of relevant work experience in strategy execution, business operations, program leadership, or related roles

Nice To Haves

• Strong strategic and operational acumen
• Exceptional communication and executive storytelling
• Advanced synthesis and decision support
• Proven program and project leadership at scale
• Change leadership and ability to drive adoption
• High judgment, executive presence, and influence across stakeholders
• Bias for action with strong follow-through

Responsibilities

• Lead the executive operating cadence (weekly/monthly/quarterly), including agendas, decisions, action tracking, and escalation paths to keep work moving.
• Drive decision clarity and closure by structuring trade-offs, aligning stakeholders, and ensuring documented follow-through.
• Represent the CAO in key forums, ensuring intent is clearly communicated and commitments are defined and owned.
• Synthesize complex inputs into clear, executive-ready updates: progress, risks, decisions needed, and recommended actions.
• Lead and streamline core operating processes (planning cycles, performance routines, process improvements) that enable execution.
• Coordinate across finance, HR, technology, and risk/compliance to ensure alignment and manage dependencies.
• Support resource planning and operational readiness, including capacity considerations, critical path tracking, and partner coordination.
• Embed governance and execution standards into operating rhythms, artifacts, and decision processes.
• Own the enterprise narrative, ensuring a clear strategic storyline and consistent messaging across leadership, employees, and partners.
• Develop high-impact executive communications (e.g., board materials, leadership updates, town halls).
• Create compelling presentations that translate strategy and performance into clear, insight-driven messaging.
• Distill complex data (KPIs, financials, transformation progress) into actionable and understandable insights.
• Align cross-functional leaders around shared priorities, ownership, and sequencing—especially where priorities compete.
• Manage high-visibility and sensitive issues with sound judgment and discretion.
• Establish “single-threaded” clarity across initiatives—one plan, one set of priorities, and one view of progress.
• Act as the connector between leadership and execution teams, ensuring alignment, transparency, and realistic commitments.
• Build repeatable tools and standards (playbooks, templates, governance, metrics) to improve execution consistency.
• Provide portfolio visibility and prioritization support, ensuring initiatives align to strategy and account for risk and dependencies.
• Define and track performance metrics, using feedback loops to continuously improve execution.
• Strengthen organizational capability to execute with greater speed, consistency, and scale over time.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Associate degree