Chevrolet Zone Manager Parts and Service

General Motors•Work From Home - North Carolina, NC

5d•$140,100 - $186,700•Remote

About The Position

This is a people leader role with direct responsibility for leading, coaching, and developing a team in support of GM’s dealer network across the Southeast Region. They will lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration. This position does not require the employee to be on-site full-time to perform most effectively, as the employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers dealerships within the Southeast Region (North Carolina, South Carolina, West Virginia, and Virginia). The selected candidate must currently reside in Charlotte, NC or Raleigh, NC, or be willing to relocate to one of those cities. This job may be eligible for relocation benefits, and the employee must relocate within 60 days of offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Requirements

Bachelor’s Degree
7 years of relevant experience
5+ years of experience leading, guiding and improving dealership fixed operations, driving profitable growth
5 + years of Leading, Coaching and Developing People in the Automotive Industry.
Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience.
Advanced knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems, Dealer Operating Report & Fixed Analysis Tools, Dealership profit department’s structure and interconnectivity.
Consultative Selling Skills.
Effective oral and written persuasive and informative communication skills.
Ability to travel 70% of the time within the assigned zone, quarterly travels to the regional office in Alpharetta, GA.

Nice To Haves

Effectively Inspires & Motivates Others to Achieve High Performance
Successfully builds and maintains strong internal/external relationships
Successfully Drives for Results & Drives Change Management
Effectively demonstrates Informative and Persuasive communication skills

Responsibilities

Develop a Team of Sales and Service Professionals and take extreme ownership of the core values of the GM brands.
Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity.
Create a customer centric culture of empowerment, results focused mindset and drive change management.
Extreme ownership of Zone Revenue, Retention & Customer Experience.
Lead and manage the Zone team to execute activities and achieve performance goals.
Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly.
Evaluate processes, systems, and tools to make adjustments.
Responsible for driving revenue growth and achieving KPIs.
Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic.
Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation.