Chemo Coordinator

Physicians East•Greenville, NC

7d•Onsite

About The Position

The Chemo Coordinator oftentimes is the first person with whom a patient or patient’s family member will interact with, either upon arrival for Chemo Treatment or via phone conversations prior to the visit. The Chemo Coordinator is responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Chemo Coordinator ensures the accuracy of the patient's demographic and insurance information. The Chemo Coordinator works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls, scheduling appointments, and greeting patients and family members.

Requirements

High School Diploma required
Experience in a medical office environment is required
Must have strong computer experience
Must have a strong sense of team commitment, which includes meeting deadlines, punctuality, excellent follow-through, and feedback.
Must display a high level of confidentiality, integrity, and initiative.
Ability to form positive and collaborative relationships with peers and physicians in all levels within the company.
Must possess exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients, and the public.

Nice To Haves

Associates Degree preferred

Responsibilities

Greet and direct patients.
Verify and enter patient demographic and insurance information.
Answer incoming calls promptly and courteously.
Schedule, coordinate, cancel, and reschedule patient appointments.
Screen calls, take messages, answer questions, and provide information.
Relay necessary messages to staff via phone notes in Athena.
Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.
Complete and send Request for Referral Appointment Authorizations to Managed Care Representative and notify patient of appointment date and time.
Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
Stay active with insurance updates.
Keep forms and supplies up to date and ordered.
Keep work area neat and orderly.
Able to begin each day at 7:30am and end at 6:00pm. Some late evenings may be required.
Work as a contributing member of a team to keep departments running smoothly.
Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
Adhere to department and company policies. Maintain confidentiality.
Attend safety classes and compliance training as offered by Physicians East, P.A.
Serve as the primary point of contact for the Dr. Line.
Responsible for all Incoming Referrals.
Train and learn the process for Pre-Op for Surgeries and assist as a backup when needed.
Assist with other duties or projects as needed.