Chemistry-Hematology Supervisor (Core Laboratory Technical Operations)

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Onsite

About The Position

The Chemistry-Hematology Supervisor (Core Laboratory Technical Operations) works collaboratively with pathologists and clinical and administrative leadership to ensure laboratory services effectively support the clinical and safety initiatives of the enterprise. This role directs and oversees efficient operations, acting as a liaison to lab leadership. The supervisor maintains competency in all test systems and processes within their defined discipline, serves as a competency assessor and department subject matter expert, and identifies, develops, and implements performance improvement processes to enhance patient satisfaction, teammate engagement, and physician satisfaction. They plan and actively participate in the implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness, fostering innovation for current and future needs. The supervisor ensures all operations and policies comply with local, state, and federal laws, regulations, and accreditation requirements, including CLIA, CAP, OSHA, FDA, and The Joint Commission, and develops processes for continual inspection readiness. They develop and maintain effective communication, collaborate with other leadership for excellent customer service, and are accountable for the accuracy of test results, efficient operations, proper staffing levels, and resource utilization. This role involves selecting, coaching, and developing the team, setting clear expectations, managing performance, and recommending hiring, compensation changes, promotions, corrective actions, and terminations. The supervisor is responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.

Requirements

• Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC), or Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), Molecular Certification (MB), Cytology Certification (CT), Microbiology Certification (M), Histology (HTL), Cytogenetics (CG), Histocompatibility CHT (ASHI/ACHI), etc. as appropriate for area of responsibility).
• Bachelor's Degree in Clinical Laboratory Sciences or Medical Technology or equivalent
• Typically requires 3 years of experience in technical laboratory services and operations.
• Demonstrated leadership skills including decision making, delegation, team building, customer service, and conflict resolution.
• Knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Intermediate computer skills including knowledge and experience with laboratory information systems.
• Excellent organization and communication skills.
• Operates all equipment necessary to perform the job.
• Frequently lifts up to 10 lbs.
• Occasionally lifts up to 50 lbs.
• Must be able to sit, stand, walk, twist and bend the majority of the workday.
• May be exposed to mechanical, electrical, and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.
• Must be able to handle stressful situations in a calm and professional manner.
• May be required to travel, therefore may be exposed to inclement weather and adverse road conditions.

Responsibilities

• Works collaboratively with pathologists and clinical and administrative leadership to ensure laboratory services effectively support the clinical and safety initiatives of the enterprise.
• Directs and oversees efficient operations including acting as a liaison to lab leadership.
• Maintains competency in all test systems and processes in defined discipline for area of responsibility.
• Serves as competency assessor and department subject matter expert.
• Identifies, develops, and implements performance improvement processes to enhance patient satisfaction, teammate engagement and physician satisfaction.
• Plans and actively participates in implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness in areas of responsibility.
• Fosters innovation to support both current and future needs.
• Ensures all operations and policies are in accordance with all local, state, and federal laws, regulations, and accreditation requirements including Clinical Laboratories Improvement Act, College of American Pathologists, Occupational Safety and Health Administration, Food and Drug Administration, Joint Commission, and other applicable regulatory and accrediting agencies.
• Develops processes to ensure continual inspection readiness.
• Develops and maintains effective communication.
• Collaborates with other leadership to provide excellent customer service.
• Accountable for accuracy of test results, efficient operations, proper staffing levels, and resource utilization.
• Selects, coaches, and develops team.
• Sets clear expectations to inspire and motivate the team.
• Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level