Chemical Technician - Houston, TX

National Carwash Solutions•Houston, TX

19h•Remote

About The Position

National Carwash Solutions is seeking a Chemical Technician to support customer satisfaction and retention across approximately 50–75 customer sites per month. The role provides expert product and technical support, troubleshoots issues, proactively identifies opportunities to improve the customer experience, and helps customers achieve clean, shiny, dry vehicles. It combines office and field work and may require overnight travel of up to 40%, depending on territory and customer needs. The technician must follow applicable OSHA, EPA, local regulatory, and company safety policies. Duties may be added or changed at management’s discretion.

Requirements

Associate degree in Business Administration or a related field, or equivalent practical experience.
Basic mechanical knowledge and aptitude.
Ability to communicate internally and externally across all levels of the organization.
Good Microsoft Office skills and basic computer knowledge.
Demonstrated ability to provide a high level of customer service and support.
Ability to work with minimal supervision and in a team environment.
Self-starter with strong motivation.
Exemplary organizational skills and attention to detail.
Ability to support overnight travel up to 40%, based on territory and customer needs.
Clean driving record: no more than three moving violations and no more than two preventable, at-fault accidents in the past five years; no impaired-driving convictions in the past five years and no pending charges.
Must maintain a valid driver’s license.
Ability to meet the physical demands of the role, including lifting up to 50 pounds; standing and sitting for more than six hours a day; climbing ladders; reaching with hands and arms for more than six hours a day; stooping, kneeling, and crouching for more than six hours a day; and exposure to different environmental conditions.

Nice To Haves

Car wash experience.

Responsibilities

Provide customers with professional, expert solutions that support profitable operations and customer satisfaction.
Perform site preventative care and troubleshooting, including product titration and volumetrics as needed, and minor chemical equipment or application repairs.
Carry out site chemical conversions and installations and keep customers informed of progress.
Monitor customer product levels and manage chemical inventory and replenishment orders at assigned sites.
Maintain Wash Key reporting and service reports.
Conduct NCS site surveys using the provided template.
Support and execute corporate account protocols (CTC).
Provide on-site revenue program training and basic technical and chemistry training to appropriate location personnel.
Maintain accurate, up-to-date customer and issue files in SF, Portal, Google, and CTM.
Analyze customer outputs and recommend technical updates or ways to improve efficiency and wash counts.
Identify account expansion opportunities, conduct an initial intake discussion, and communicate opportunities to sales management.
Comply with applicable OSHA, EPA, local regulatory, and company safety policies.