Chemical Technician - Houston, TX

National Carwash Solutions•Houston, TX

1d•$28 - $33•Remote

About The Position

The Chemical Technician supports customer satisfaction and longevity by troubleshooting and resolving immediate issues, proactively addressing potential issues, and identifying opportunities to improve the customer experience. The role typically serves 50–75 sites per month and combines office and field work. It provides expert solutions to help customers operate profitably and deliver consistently clean, shiny, dry vehicles using the company’s products. The technician performs site preventative care and troubleshooting, including product titration and volumetrics as needed and minor chemical equipment or application repairs. The role is responsible for chemical conversions and installations, monitoring customer product levels, managing chemical inventory and replenishment orders, maintaining service reports and customer records, conducting site surveys, supporting corporate accounts, and providing training. The technician analyzes customer results and recommends technical updates or ways to increase efficiency and wash counts. The position also identifies potential account opportunities and communicates them to sales management. The role requires compliance with applicable OSHA, EPA, and local regulatory requirements and company safety policies. It requires overnight travel of up to 40% based on territory and customer needs, a valid driver’s license, and a qualifying driving record. Physical requirements include lifting up to 50 pounds; standing and sitting for more than six hours a day; climbing ladders; reaching with hands and arms for more than six hours a day; stooping, kneeling, and crouching for more than six hours a day; and exposure to different environmental conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Associate degree in Business Administration or a related field, or equivalent practical experience.
Basic mechanical knowledge and aptitude.
Ability to communicate internally and externally across all levels of the organization.
Good Microsoft Office skills and basic computer knowledge.
Demonstrated ability to provide a high level of customer service and support.
Ability to work with minimal supervision and in a team environment; must be self-starting and highly motivated.
Strong organizational skills and attention to detail.
Ability to support overnight travel up to 40%, based on territory and customer needs.
Clean driving record: no more than three moving violations and no more than two preventable, at-fault accidents within the past five years; no impaired driving convictions within the past five years and no currently pending charges.
Must maintain a valid driver’s license.
Ability to meet the role’s physical demands, including lifting up to 50 pounds, prolonged standing, sitting, reaching, stooping, kneeling, crouching, and climbing ladders, and exposure to different environmental conditions.

Nice To Haves

Car wash experience.

Responsibilities

Provide expert solutions to customers to support profitability and customer satisfaction.
Perform site preventative care and troubleshooting, including product titration and volumetrics as needed and minor chemical equipment or application repairs.
Complete site chemical conversions and installations and keep customers informed of progress.
Monitor customer product levels and manage chemical inventory and replenishment orders at assigned sites.
Maintain Wash Key Reporting and service reports.
Conduct NCS site surveys using the provided template.
Support and execute corporate accounts according to established protocols.
Provide on-site revenue program training.
Conduct basic technical and chemistry training for appropriate location personnel.
Maintain accurate, up-to-date customer and issue records in SF, Portal, Google, and CTM.
Analyze customer outputs and recommend technical updates or ways to improve efficiency and wash counts.
Identify account opportunities, conduct an initial intake discussion, and communicate opportunities to sales management.
Comply with applicable OSHA, EPA, local regulatory, and company safety requirements.