Chemical Service Technician

Bargreen Ellingson•Seattle, WA

1d•Onsite

About The Position

Bargreen Ellingson is seeking a Chemical Service Technician to join its Seattle service team. The position provides service to customers using commercial appliances, including restaurants, hotels, schools, grocery and health care facilities, and other businesses that lease or service equipment through Bargreen Ellingson. The technician manages a service territory, installs and maintains chemical dispensers and dish machines, performs preventive maintenance, and responds to customer service needs. The role requires mechanical aptitude, troubleshooting ability, reliability, safety awareness, responsiveness, and strong customer service. Technicians work independently and follow a rotating on-call schedule, which may involve after-hours and weekend calls. The territory primarily covers Seattle and North Seattle. The hourly wage range is $22.00 to $30.00, depending on experience. The role also involves maintaining a company service vehicle, tracking and safeguarding assigned tools and equipment, managing vehicle parts inventory, and building positive relationships with customers, sales representatives, suppliers, and coworkers. The technician must follow company policies and safety procedures and may assist management with employee training. The work schedule may include nights, weekends, holidays, long hours, mandatory overtime, and on-call status. The position involves regular standing, walking, handling and carrying items, and reaching. It occasionally involves sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. The technician frequently lifts up to 50 pounds, regularly uses a hand truck to move items, and must safely tolerate heat or other inclement weather.

Requirements

Valid state driver's license and a clean driving record; ability to maintain an insurable driving record.
High school diploma or equivalent.
At least 2 years of warewash, laundry, or similar experience.
Ability to work a schedule that may include nights, weekends, holidays, long hours, mandatory overtime, and on-call status.
Regular attendance, reliability, and dependability.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to follow written, oral, or diagram-based instructions using common-sense understanding.
Familiarity with smartphones, tablets, and email.
Ability to drive a company work truck or vehicle.
Ability to follow safety standards that vary by work site.
Ability to read and interpret wiring diagrams.
Overall mechanical aptitude.
If assigned a vehicle over 10,001 pounds, a DOT Medical Card is required before starting.
Ability to stand, walk, use hands and arms to handle or carry items, and reach; occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.
Ability to frequently lift up to 50 pounds and constantly use a hand truck to lift, move, and place items.
Ability to safely tolerate heat or other inclement weather.
Ability to talk or hear and read and identify numbers for accurate order filling and receiving of material.
Ability to apply sound reasoning and logic to daily tasks.

Nice To Haves

Experience servicing commercial equipment.
Strong troubleshooting skills and excellent customer service skills.
Comfort working independently and managing a service territory.
Dependable, mechanically minded, responsive, safety-conscious, and willing to learn.
Living in Seattle or North Seattle is preferred because the position primarily serves that area.
Desire to succeed in a high-growth, fast-paced retail environment.

Responsibilities

Manage an assigned service territory and provide exceptional service to customer accounts.
Install and maintain chemical dispensers at restaurants, laundry facilities, grocery stores, and health care facilities.
Install and maintain dish machines, ranging from under-counter to conveyor units, at restaurant, grocery, and health care facilities.
Conduct routine, thorough preventive maintenance visits to ensure customer equipment is functioning properly.
Maintain the appearance of the service vehicle, inside and out.
Manage parts inventory and conduct cycle counts for the assigned service vehicle; follow up on discrepancies.
Respond to and resolve emergency service calls during business hours and, when on call, after hours and on weekends.
Participate in the required rotating on-call schedule.
Build and maintain positive relationships with customers, territory sales representatives, suppliers, and coworkers.
Work with management to provide necessary employee training.
Follow safety and security guidelines and company policies and procedures, and promptly report accidents or incidents.
Maintain custody of, track, and safeguard company-issued tools, equipment, and materials; promptly report lost, damaged, or missing items to the supervisor.
Perform other duties as assigned.