P/T CHEF SERVER
About The Position
The Chef Server promotes customer service by responding attentively to guests, providing prompt and courteous service, taking and filling orders, explaining menu selections, and following up to ensure guest satisfaction. The position assists in resolving guest concerns and maintains an assigned section, including bussing and setting tables, cleaning ashtrays, keeping candles lit, and keeping tables free of debris. It also involves keeping supplies stocked, maintaining a neat and professional workstation and appearance, representing the company positively, and protecting confidential company and player information. The server recommends refusing service to guests who are intoxicated, in accordance with Washington State liquor laws and casino policies. Employees may be asked to perform a range of duties beyond their regular responsibilities. Work may take place in a noisy, crowded, and often smoke-filled environment, under surveillance-camera monitoring, and may involve interaction with intoxicated persons. The role works various shifts and days, including days, swing, graveyard, weekends, and holidays. Physical demands include continuously lifting up to 25 pounds and standing, walking, pushing, pulling, bending, stooping, and squatting for extended or continuous periods.
Requirements
- Must be able to obtain and maintain a valid Nooksack Tribal Gaming Agency license and Washington State gaming licenses.
- Must be at least 18 years of age.
- Must obtain and maintain a Class 12 or 13 Washington State alcohol server permit.
- Must obtain and maintain a Washington State Food Handlers permit.
- Must obtain and maintain TIPS certification.
- Must attend Nooksack Northwood Casino New Hire Orientation within two weeks of employment.
- Knowledge of Washington State liquor laws and food handler laws.
- Knowledge of wine, beer, liquor, mixed drinks, lounge menu items, casino and food-and-beverage outlet hours, and casino promotions and specials.
- Excellent communication skills and demonstrated positive customer service skills.
- Ability to work any shifts, including days, swing, graveyard, weekends, and holidays.
- Ability to multitask and work in a gratuity-based position while providing excellent customer service.
- Ability to lift up to 25 pounds continuously and to stand, walk, push, pull, bend, stoop, and squat continuously or for extended periods.
Nice To Haves
- Previous casino experience.
- Previous food and beverage serving experience.
Responsibilities
- Promote customer service by attending to guests’ needs and providing prompt, courteous service.
- Greet guests as they are seated at a table.
- Provide guests with information about the menu and food selections.
- Follow up with guests to ensure satisfaction.
- Assist in resolving adverse guest issues.
- Maintain an assigned section, including bussing and setting tables, cleaning ashtrays, keeping candles lit, and keeping tables free of debris.
- Maintain adequate stock during the shift, including coffee, tea, ice, juices, sugar, ketchup, silverware, and glasses.
- Maintain a neat, professional workstation and appearance, and represent the company positively.
- Maintain confidentiality of company and player information.
- Recommend refusal of service to intoxicated guests in accordance with Washington State liquor laws and casino policies.
- Perform other duties as required when circumstances change.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
