Chef du Centre d’Excellence PGI | Director - ERP COE

RTX•Longueuil, QC

88d•Onsite

About The Position

This is a strategic, high-impact leadership role within our global, mission-driven, and complex manufacturing and aftermarket sustainment operations. It offers high visibility and involves both strategic and operational engagement with our Digital Technologies and Business Leadership teams, including senior executives. We are on a digital transformation journey, redefining how we work, optimizing operations and transforming products and services to elevate employee and customer experiences. As part of our Digital Technology team, you’ll help shape the future, working with advanced tools, automating processes and innovating across all business functions. Our global organization is committed to cultivating an empowered and skilled team to bring advanced solutions and leading-edge digital capabilities to market for our customers. Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

Requirements

Bachelor’s degree in Engineering, Computer Science, Information Technology, or Information Systems and 14+ years of experience in ERP systems; OR an Advanced degree in Engineering, Computer Science, Information Technology, or Information Systems and 12+ years of experience in ERP systems.

Nice To Haves

Strong management capability – proven ability to lead and manage complex, large-scale DT ERP projects.
Results-oriented with intense focus on success and achievement despite obstacles both within and outside of direct control.
Strong business acumen – able to quickly learn, understand, and interpret business processes; acts as a trusted partner to the business and is recognized as a valued contributor to results.
Strong interpersonal skills – able to collaborate effectively across teams and functions to drive results and achieve shared goals.
Demonstrated proficiency with software lifecycle development processes.
Self-motivated and proactive, taking ownership of assignments and delivering results independently.
Excellent verbal and written communication skills, with the ability to convey complex information clearly.
The ability to perform effectively in a fast-paced, high-pressure environment while maintaining high standards and delivering exceptional results.

Responsibilities

Lead the global ERP COE by defining the vision, governance model, and organizational structure aligned with Pratt & Whitney Digital Technologies’ key guiding principles.
Advise business stakeholders as a strategic thinker and technology thought leader, bringing in relevant expertise and industry benchmarks while influencing across a complex matrixed organization.
Drive continuous improvement and innovation, staying ahead of technological trends and acting as a catalyst for change to enhance user experience and operational efficiency.
Manage budgets, capacity, and financial planning in collaboration with Finance on a monthly basis.
Communicate regularly with Senior Leadership Team (SLT) and Executives to align priorities
Manage escalations, acting as the primary point of contact for high-priority issues and coordinating resolution across teams and stakeholders.
Help ensure employee satisfaction by monitoring engagement, supporting morale, and fostering a motivated, high-performing workforce, including tracking feedback through satisfaction surveys.
Work closely with all Digital Technologies (DT) groups including RTX to ensure cross-functional alignment.
Communicate complex problems clearly in non-technical terms, while guiding the team to gather functional and technical requirements, analyze business processes, and develop holistic solution frameworks for successful delivery.
Manage and deliver a complex portfolio of run and transform initiatives across the ERP integrated landscape, and develop and maintain multi-year strategic technology roadmaps in partnership with business stakeholders.
Design and execute a P&W-specific SAP S/4 HANA transformation strategy aligned with the RTX-wide S/4 HANA process and technology transformation program.
Oversee daily COE operations, including vendor relationships, budget and resource management, performance monitoring, and risk assessment, applying deep knowledge of waterfall and agile project methodologies.
Govern ERP change management, release planning, demand intake, capacity management, and prioritization across business units.
Drive global process harmonization and ensure alignment with business objectives across planning, manufacturing, supply chain, quality, logistics, shipping, and finance for OEM and Aftermarket segments.
Leverage strong ERP expertise and deep understanding of end-to-end business processes such as opportunity-to-cash, record-to-report, source-to-pay, and plan-to-sustain in regulated industries.
Own and optimize a complex ERP landscape consisting of SAP and non-SAP applications, including CRM, Customer/supplier/employee Portal, Web/mobile applications, QMS, and custom-developed solutions.
Adapt quickly to changing business priorities while mitigating risk and managing portfolio impacts.
Lead a high-performing team and develop a talent strategy that upskills employees and attracts new talent to advance SAP S/4 HANA capabilities, integrated analytics, and generative AI adoption.
Manage a global team of SAP leaders and functional experts, driving continuous improvement and promoting knowledge sharing across the organization.
Coach and mentor team members to support professional growth and enhance capabilities.
Ensure compliance with IT and A&D regulations, security standards (ITAR, DFARS), SOX, and internal controls.
Support infrastructure operations to maintain enterprise solutions at scale, ensure operational coverage for 24x7 business operations, including holidays and weekends.