Cheese Shop/Steward

Kroger•Westlake Village, CA

12d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. The role is responsible for achieving established Cheese department sales and profit goals and monitoring and controlling quality assurance standards. Work closely with the Deli department to create an engaging customer environment. Embrace the Customer 1st strategy, encourage associates to deliver excellent service, and model the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position provides product guidance and samples, prepares and packages cheese and other merchandise, maintains product freshness and inventory, and follows food safety and workplace safety standards. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Excellent knife skills.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Retail experience.
Sous Chef experience.
Culinary Arts experience or background.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer samples to help customers discover new items or products they ask about.
Inform customers about cheese specials.
Provide customers with fresh products they ordered and correct portion sizes to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients in merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Display a positive attitude.
Understand the store layout and locate products when requested by customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.