CHEESE SHOP/STEWARD

The Kroger Co.•Westlake Village, CA

13d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. The role is responsible for achieving sales and profit goals established for the Cheese department and monitoring and controlling established quality assurance standards. Work closely with the Deli department to create an engaging environment for customers. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and model the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Excellent knife skills.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Retail experience.
Sous Chef experience.
Culinary Arts experience or background.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of products sold in the department, answer questions, and make product suggestions.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of cheese specials.
Provide customers with fresh ordered products and correct portion sizes to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using a variety of kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients in merchandise.
Check product quality for freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Understand the store layout and locate products when requested by customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.