CHEESE SHOP/CLERK

The Kroger Co.•Falcon, CO

About The Position

The Cheese Shop Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and monitoring established quality assurance standards. The clerk works closely with the Deli/Bakery Merchandising team and the Deli/Bakery department to create an engaging customer environment, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves product knowledge and customer assistance, offering samples and sharing specials, preparing and packaging products and ingredients, maintaining freshness and inventory, and following food safety and workplace safety procedures. It also requires cooperation in a fast-paced environment, appropriate handling of conflict, and support for customers and community members including minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced environment and manage conflict in a reasonable, cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

High school education or equivalent.
Comparable retail experience.

Responsibilities

Gain and maintain knowledge of products sold in the department; answer customer questions and make product suggestions.
Offer samples to help customers discover products or try items they ask about.
Inform customers about Cheese Shop specials.
Provide fresh products customers have ordered and portion them as closely as possible to the requested amount to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients in merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan and eligibility terms.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay based on eligibility and length of service.
Employee Assistance Program counseling and emotional support resources.
Confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Tuition reimbursement of up to $21,000 over a career through the Continuing Education program.
Training programs and career pathways.
Vacation, sick leave, and parental leave, subject to eligibility and applicable terms.
Participation in a 401(k) plan, subject to eligibility requirements.
Group term life insurance, subject to eligibility.
Eligibility for an annual bonus based on company performance.
Tuition assistance, college scholarships, and educational leave of absence, subject to varying criteria and eligibility requirements.
Internal training and development resources.
Retirement benefits.