Cheese Shop/Clerk

Kroger•Highlands Ranch, CO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals, and monitor and control established quality assurance standards. Work closely with the Deli/Baker Merchandising team and the Deli/Bakery department to create an engaging customer environment. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves helping customers discover and choose products, preparing and packaging merchandise, maintaining product quality and inventory, following food safety and workplace safety procedures, and reporting discrepancies, hazards, repairs, and incidents to management. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Comparable retail experience.

Responsibilities

Gain and maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer product samples and inform customers about Cheese Shop specials.
Provide customers with fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.