Cheese Manager

New Leaf•Santa Cruz, CA

20h•Onsite

About The Position

The Cheese Manager is a leadership position responsible for driving success in the Cheese department. This role requires strong communication skills, effective leadership, and a commitment to motivating and developing staff. Key traits for success include excellent communication, attentive listening, strong leadership abilities, self-motivation, observation, decisiveness, flexibility, patience, and a sense of urgency. The Cheese Manager plays a pivotal role in maintaining positive team morale and fostering a productive working environment.

Requirements

Strong communication skills
Effective leadership
Commitment to motivating and developing staff
Excellent communication
Attentive listening
Strong leadership abilities
Self-motivation
Observation
Decisiveness
Flexibility
Patience
Sense of urgency
Ability to manage own time
Flexible work style
Works cooperatively and positively with fellow team members
Gives and receives feedback in a constructive manner
Conserves company resources
Adheres to work and food safety policies
Contributes to store cleanliness
Maintains equipment
Informs store/department management of any problems
Observes all company rules and policies
Understands and complies with specific department or location guidelines, tasks, and responsibilities.
Leads by example; models correct behavior and adherence to company policies and procedures
Prepares daily schedule and directs activities of Cheese Department employees
Maintains high profit margin by approved pre-set budget, which entails, but is not limited to sales goals, cost of goods, expenses, price changes, and waste management (shrink).
Assures high quality and proper quantity through accurate ordering and receiving
Examines products bought for resale or received for storage maintaining the Company's highest quality standards
Monitors pull dates on all Cheese merchandise
Manages costs by controlling shrink and theft
Implements and maintains all marketing programs
Manages and assures proper displaying and selling of all cheese products to customers and advises customers on quality, method of handling, and other factors affecting preparing, freezing, and storage
Engages and teaches others in suggestive selling techniques
Assures consistency in Cheese Department policies and procedures by observing employee work habits
Responsible for communication with the Food Service Manager & Store Director on all Cheese Department related issues
Accurately prices all merchandise by weighing, stamping, marking, or placing shelf tags/signs.
Applies proper tares as mandated by CA Weights & Measures
Assures daily price changes are done accurately & completed before the store opens; maintaining price integrity at all times
Documents all meetings & distribution of company memos and obtains employee’s signatures as required
Assures all staff members receive monthly Safety News and other required communications
Maintains a clean and sanitary work area at all times
Knows all cleaning chemicals authorized in the Cheese department and understands proper usage
Trains all Cheese Department employees on the proper use of cleaning chemicals
Assures in-service training for all employees and documents all training
Trains all opening and closing procedures for the department
Follows the FIFO rotation system (First-in, First-out).
Covers, labels, and dates all leftover foods.
Utilizes leftover foods before opening new product
Inspects Cheese during preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation by the FDA and local health departmental codes and Company stringent standards
Follows safety work standards and reports any safety hazards to the Store Director
Arrange for all equipment to be fixed and cleaned (with the approval of the Store Director)
Reports on and investigates all accidents which occur in the Cheese department
Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations
Responsible for using the tools provided by management to ensure the success of the department
Handles all customer complaints in such a manner to assure repeat business regardless of the complaint
Serves customers with a smile and a willing attitude.
Assures high sales by establishing relationships with customers to ensure repeat business
Meets and exceeds Company standards in food, service, quality, and cleanliness.
Follows the employee handbook at all times, emphasizing service standards and appearance.
Supervising their respective department teams. This includes training, assigning tasks, evaluating performance, addressing employee concerns, and maintaining a positive work environment.
Consistently deliver exceptional customer service, going beyond simple greetings to ensure customer satisfaction.
Embody a positive and respectful attitude, adapting to changes while fostering an atmosphere of respect and flexibility.
Strong reading and interpretation skills for documents such as safety rules, instructions, and correspondence are necessary.
Effective communication with customers and employees, including public speaking to groups, is essential.
Proficiency in basic calculations such as discounts, percentages, and volume is required, along with the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
Ability to analyze instructions, resolve conflicts, and make effective decisions.
Must adapt to varying situations, think critically, and implement viable solutions.
Standing for extended periods
Walking
Frequent use of hands and wrists
Manual dexterity
Talking
Hearing
Occasional lifting of up to 75 pounds.
Close vision
Color vision
Peripheral vision
Depth perception
Focus adjustment

Nice To Haves

Previous experience and/or training in a related role for six months to one year, or an equivalent combination of education and experience, is preferred.

Responsibilities

Engages customers in a friendly manner, shares product information, and assists in locating products throughout the store.
Seeks opportunities to exceed customer expectations and enhance the customer experience.
Demonstrates ability to manage own time and models a flexible work style.
Shifts tasks as priorities and circumstances change based on the needs and conditions of the department.
Represents company values.
Works cooperatively and positively with fellow team members.
Gives and receives feedback in a constructive manner demonstrating the company’s Speak Up culture.
Conserves company resources.
Works in a manner consistent with the company’s mission, vision, values, and sustainability program.
Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies.
Contributes to store cleanliness, maintains equipment, and informs store/department management of any problems.
Observe all company rules and policies.
Understands and complies with specific department or location guidelines, tasks, and responsibilities.
Leads by example; models correct behavior and adherence to company policies and procedures
Prepares daily schedule and directs activities of Cheese Department employees
Maintains high profit margin by approved pre-set budget, which entails, but is not limited to sales goals, cost of goods, expenses, price changes, and waste management (shrink).
Assures high quality and proper quantity through accurate ordering and receiving
Examines products bought for resale or received for storage maintaining the Company's highest quality standards
Monitors pull dates on all Cheese merchandise
Manages costs by controlling shrink and theft
Implements and maintains all marketing programs
Manages and assures proper displaying and selling of all cheese products to customers and advises customers on quality, method of handling, and other factors affecting preparing, freezing, and storage
Engages and teaches others in suggestive selling techniques
Assures consistency in Cheese Department policies and procedures by observing employee work habits
Responsible for communication with the Food Service Manager & Store Director on all Cheese Department related issues
Accurately prices all merchandise by weighing, stamping, marking, or placing shelf tags/signs.
Applies proper tares as mandated by CA Weights & Measures
Assures daily price changes are done accurately & completed before the store opens; maintaining price integrity at all times
Documents all meetings & distribution of company memos and obtains employee’s signatures as required
Assures all staff members receive monthly Safety News and other required communications
Maintains a clean and sanitary work area at all times
Knows all cleaning chemicals authorized in the Cheese department and understands proper usage
Trains all Cheese Department employees on the proper use of cleaning chemicals
Assures in-service training for all employees and documents all training
Trains all opening and closing procedures for the department
Follows the FIFO rotation system (First-in, First-out).
Covers, labels, and dates all leftover foods.
Utilizes leftover foods before opening new product
Inspects Cheese during preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation by the FDA and local health departmental codes and Company stringent standards
Follows safety work standards and reports any safety hazards to the Store Director
Arrange for all equipment to be fixed and cleaned (with the approval of the Store Director)
Reports on and investigates all accidents which occur in the Cheese department
Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations
Responsible for using the tools provided by management to ensure the success of the department
Handles all customer complaints in such a manner to assure repeat business regardless of the complaint
Serves customers with a smile and a willing attitude.
Assures high sales by establishing relationships with customers to ensure repeat business
Meets and exceeds Company standards in food, service, quality, and cleanliness.
Follows the employee handbook at all times, emphasizing service standards and appearance.
The Cheese Manager holds overall responsibility for supervising their respective department teams. This includes training, assigning tasks, evaluating performance, addressing employee concerns, and maintaining a positive work environment.
The Cheese Manager is expected to consistently deliver exceptional customer service, going beyond simple greetings to ensure customer satisfaction.
They will embody a positive and respectful attitude, adapting to changes while fostering an atmosphere of respect and flexibility.