Cheese Manager

Good Food Holdings Companies • Santa Cruz, CA

1d • $22 - $35 • Onsite

About The Position

New Leaf Community Markets is a small cooperative that opened in 1985, focusing on sustainable, locally-produced food. Their mission is to be a purveyor of good, offering the best local and natural foods while caring for staff, community, and the environment. They strive to create an atmosphere of openness, caring, trust, and fairness, where staff can thrive and differences are celebrated. As a member of the team, you can expect an inclusive, friendly environment with inspired individuals who love people, great food, and community.

Requirements

• High school diploma or general education degree (GED) is required.
• Previous experience and/or training in a related role for six months to one year, or an equivalent combination of education and experience, is preferred.
• Strong reading and interpretation skills for documents such as safety rules, instructions, and correspondence.
• Effective communication with customers and employees, including public speaking to groups.
• Proficiency in basic calculations such as discounts, percentages, and volume.
• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to analyze instructions, resolve conflicts, and make effective decisions.
• Ability to adapt to varying situations, think critically, and implement viable solutions.
• Standing for extended periods.
• Walking.
• Frequent use of hands and wrists.
• Manual dexterity.
• Talking.
• Hearing.
• Occasional lifting of up to 75 pounds.
• Close vision, color vision, peripheral vision, depth perception, and focus adjustment are necessary.

Nice To Haves

• Previous experience and/or training in a related role for six months to one year, or an equivalent combination of education and experience, is preferred.

Responsibilities

• Engages customers in a friendly manner, shares product information, and assists in locating products.
• Manages own time and models a flexible work style, shifting tasks as priorities change.
• Represents company values and works cooperatively and positively with team members.
• Gives and receives feedback constructively, demonstrating the company’s Speak Up culture.
• Conserves company resources and works in a manner consistent with the company’s mission, vision, values, and sustainability program.
• Adheres to work and food safety policies, contributes to store cleanliness, maintains equipment, and informs management of any problems.
• Observes all company rules and policies, understanding and complying with specific department or location guidelines.
• Leads by example, modeling correct behavior and adherence to company policies and procedures.
• Prepares daily schedule and directs activities of Cheese Department employees.
• Maintains high profit margin by approved pre-set budget, including sales goals, cost of goods, expenses, price changes, and waste management.
• Assures high quality and proper quantity through accurate ordering and receiving.
• Examines products bought for resale or received for storage, maintaining the Company's highest quality standards.
• Monitors pull dates on all Cheese merchandise.
• Manages costs by controlling shrink and theft.
• Implements and maintains all marketing programs.
• Manages and assures proper displaying and selling of all cheese products to customers and advises customers on quality, method of handling, and other factors affecting preparation, freezing, and storage.
• Engages and teaches others in suggestive selling techniques.
• Assures consistency in Cheese Department policies and procedures by observing employee work habits.
• Communicates with the Food Service Manager & Store Director on all Cheese Department related issues.
• Accurately prices all merchandise by weighing, stamping, marking, or placing shelf tags/signs, applying proper tares as mandated by CA Weights & Measures.
• Assures daily price changes are done accurately and completed before the store opens, maintaining price integrity at all times.
• Documents all meetings and distribution of company memos and obtains employee’s signatures as required.
• Assures all staff members receive monthly Safety News and other required communications.
• Maintains a clean and sanitary work area at all times.
• Knows all cleaning chemicals authorized in the Cheese department and understands proper usage.
• Trains all Cheese Department employees on the proper use of cleaning chemicals.
• Assures in-service training for all employees and documents all training.
• Trains all opening and closing procedures for the department.
• Follows the FIFO rotation system (First-in, First-out), covers, labels, and dates all leftover foods, and utilizes leftover foods before opening new product.
• Inspects Cheese during preparation, including measuring temperatures, to maintain quality and sanitation.
• Follows safety work standards and reports any safety hazards to the Store Director.
• Arranges for all equipment to be fixed and cleaned (with the approval of the Store Director).
• Reports on and investigates all accidents which occur in the Cheese department.
• Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations.
• Uses the tools provided by management to ensure the success of the department.
• Handles all customer complaints in such a manner to assure repeat business regardless of the complaint.
• Serves customers with a smile and a willing attitude, assuring high sales by establishing relationships with customers to ensure repeat business.
• Meets and exceeds Company standards in food, service, quality, and cleanliness.
• Follows the employee handbook at all times, emphasizing service standards and appearance.
• Supervises department teams, including training, assigning tasks, evaluating performance, addressing employee concerns, and maintaining a positive work environment.
• Consistently delivers exceptional customer service, going beyond simple greetings to ensure customer satisfaction.
• Embodies a positive and respectful attitude, adapting to changes while fostering an atmosphere of respect and flexibility.

Benefits

• Comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands.
• Paid Parental Leave available.
• Lifestyle Scheduling.
• Public Transport Benefits.
• Paid Community Service Hours.
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED