Check-Out Receptionist/Office Coordinator

Neurology Care•The Village, OK

3d•Onsite

About The Position

The Check-Out Receptionist in a neurology practice is responsible for managing the final stages of a patient’s visit, ensuring smooth transitions to follow-up care, and maintaining accurate administrative records. As a patient-focused professional, you will perform various services and related activities in support of patient care. You will demonstrate the ability to use good judgment and communicate effectively with all patients, families, licensed personnel, insurance companies, and third-party payers. The check-in process sets the tone for a patient’s visit (as does check-out) and overall satisfaction and operational efficiency.

Requirements

Ability to handle confidential information with discretion and professionalism
Strong customer service and communication skills
Empathetic, respectful, and professional demeanor
Computer literate
Ability to multitask and manage multiple responsibilities simultaneously
Attention to detail

Nice To Haves

1 year of medical office experience preferred

Responsibilities

Greet patients promptly and assist with any questions or concerns
Arrange next appointments, diagnostic tests, or referrals as needed, ensuring compliance with insurance requirements
Initiate and coordinate diagnostic imaging or other tests, obtain authorizations, and inform patients of financial responsibilities
Handle outgoing referrals and prior authorizations
Export clinical summaries and fax dictations referring physicians
Provide instructions for follow-up, and maintain a positive, professional environment
Work closely with all employees to ensure seamless patient flow
Give instructions to the patient as instructed by the provider (scheduling/messages), schedule appointments, and answer patient questions
Assisting Offices with Coordinating Prior Authorizations between offices
Assisting Offices with Botox Coordination
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, and complying with HIPAA laws and regulations
Maintain organized stations (reception and management team must be able to find all documents/related work materials necessary in your absence)
Serve as a team player and perform other essential duties or pending tasks when needed in a positive and professional manner
Treat all individuals (patients, coworkers, and other professionals) with respect; bullying will not be tolerated
Adhere to all privacy and confidentiality guidelines
Other duties as assigned