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Bienville Orthopaedic Specialists • Biloxi, MS

4d • Onsite

About The Position

This position is responsible for greeting patients professionally both in person and on the phone at various Bienville Orthopaedic locations. The role involves answering questions, optimizing provider schedules, notifying providers of patient arrivals, and comforting patients. Key duties include retrieving and updating patient records, verifying financial information, collecting patient charges, filing claims, and maintaining office inventory. The position requires the ability to travel to all clinic locations and work overtime as needed. Candidates are also required to complete a Predictive Index assessment as part of the application process.

Requirements

• High School Diploma or equivalent is required.
• 1 – 2 years experience in a medical or related field.
• Knowledge of medical terminology and procedures
• Knowledge of health insurance industry practices
• Knowledge of medical billing procedures
• Exceptional customer service, interpersonal skills, and communication skills
• Strong data entry skills.
• Must be able to complete tasks with a high degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate the ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Must be able to travel to all clinic locations and work overtime hours as needed.

Nice To Haves

• Experience with medical scheduling/billing systems preferred.
• Proficiency in electronic records systems preferred.

Responsibilities

• Greeting patients professionally both in person and on the phone at varied Bienville Orthopaedic locations
• Quickly answering or properly referring to questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED