Check Dispute Analyst

First National Bank Of Pennsylvania • Pittsburgh, PA

21h • Onsite

About The Position

This position is primarily responsible for the processing of check disputes submitted by customers. The incumbent in this position reviews disputes for accuracy and completion and ensures they are processed in accordance with guidelines. This may result in providing credit to customer accounts and/or corresponding with other financial institutions to recover funds.

Requirements

• Ability to work and multi-task in a fast paced environment
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• 1 year of job-related experience

Responsibilities

• Reviews check disputes submitted by customers for accuracy and to determine validity.
• Analyst coordinates with internal parties to gather necessary documentation from customers in order to process to completion.
• Processes dispute claims per policy and procedure and provides credit to customers and/or corresponds with other financial institutions to recover funds for customers.
• Ensures letters and/or documentation is provided to customers detailing status and outcome of dispute.
• Works with branch staff to ensure affected customer accounts are closed and new accounts opened to mitigate any additional unauthorized activity, if applicable, or refers customers to Treasury Management to review fraud products in lieu of account closure.
• Escalates claims to Risk Investigations team in case management system for further review, if necessary and/or provides claim documentation to law enforcement if requested.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED