Check and Connect Intervention Specialist

CCRES, Educational & Behavioral Health Services•Philadelphia, PA

7d•Hybrid

About The Position

Make a difference every day by joining CCRES as a Check & Connect Intervention Specialist on assignment with the Philadelphia Virtual Academy! This highly active hybrid role serves as a primary point of connection, where the Specialist systematically monitors student performance data (the "Check") and provides personalized, timely interventions (the "Connect") to improve attendance, academic participation, and overall school engagement. The Intervention Specialist works collaboratively with families, teachers, and support staff to foster longterm student success and program retention. This position may work from home 2-5 times per week based on program needs & at The Ferguson School Building (2000 N 7th St Phila, PA 19122). Philadelphia residents are preferred.

Requirements

Excellent relational, communication (oral and written), and interpersonal skills.
Strong organizational and case-management skills with the ability to maintain meticulous records.
Ability to effectively problem-solve with students and partner with families from diverse backgrounds.
Ability to adapt to organizational, system, and developmental changes with assistance from supervisor and/or colleagues.
High school diploma or GED required.
PA Child Abuse (Act 151) Clearance
PA Criminal (Act 34) Clearance
PA Department of Education FBI -- Use code 1KG6XN
TB Screening -- current within 3 months
Education Documentation - diploma OR official transcripts

Nice To Haves

Post-secondary education in education, social work, human services, or a related field preferred.
Experience working with at-risk youth or implementing student intervention strategies in an educational setting is preferred.
Experience managing virtual communication channels or operating within online learning environments is preferred.
Philadelphia residency is preferred due to the school-based nature of the position.

Responsibilities

Implement the structured Check & Connect model to monitor and mentor a designated roster of PVA students.
Systematically track student engagement indicators, including online attendance, course progression, and credit accrual ("Check").
Deliver targeted, regular interventions through virtual and hybrid channels to build meaningful relationship-focused support ("Connect").
Establish consistent communication loops with families and caregivers to discuss student progress and address barriers to engagement.
Problem-solve with students to develop individualized goals, organizational strategies, and academic action plans.
Collaborate closely with teachers, counselors, advisors, and administration to align support strategies for high-risk students.
De-escalate and troubleshoot student disengagement trends, escalating critical concerns to appropriate PVA staff members.
Assist students in accessing academic support, tutoring, virtual support rooms, and other designated educational resources.
Provide proactive guidance regarding school procedures, expectations, and virtual navigation.
Support targeted outreach and re-engagement campaigns for students demonstrating acute chronic absenteeism or learning gaps.
Assist with virtual events, student orientations, family information sessions, and connection initiatives.
Foster an asset-based, encouraging, and supportive virtual environment that champions student persistence and autonomy.
Maintain detailed, accurate, and confidential records of all student monitoring, interventions, and family interactions.
Collect, organize, and report implementation and student progress data as assigned by the Student Support Liaison.
Perform routine data entry, document tracking, and record maintenance within designated school databases.
Assist with the preparation of data summaries, intervention impact reports, and documentation.
Support special projects and operational initiatives aligned with student retention goals as assigned.

Benefits

Paid clearances & TB screening!
Employer paid base medical plan
Dental, vision, and other supplemental benefits: Life insurance, short-term disability, accidental, critical illness, hospital indemnity, Norton Life Lock identity protection
Paid credential renewals
403 (b) Retirement Savings Plan - up to 3% employer match
Employer paid Employee Assistance Program (EAP)
Tuition discounts through educational partnerships
Milestone service awards
Employee referral bonus
Gift card raffle on pay-day Fridays