Chat/Text Crisis Specialist

Centerstone•Nashville, TN

19h•Remote

About The Position

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

Requirements

Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.
Six months to one year of related crisis experience is preferred.
Effectively communicate via written, verbal, in person and virtual methods.
Demonstrates high-level customer service skills and professional etiquette.
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Knowledge of suicide assessments.
Skill in providing crisis intervention.

Responsibilities

Provides telephonic or chat clinical screenings and risk assessments.
Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
Meets the ethical and clinical standards in compliance with all accreditation.
Actively participates in ongoing supervision, training and team meetings.
Assist in administrative tasks as needed