Chat Moderator (Portuguese Speaking) - Part-time

The Rank Group

10d • Onsite

About The Position

YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports. Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another. We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV! With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets! We’re looking for a friendly, energetic and confident Portuguese speaker to help bring our bingo rooms to life. As a Chat Moderator, you’ll be at the heart of the player experience — welcoming customers, starting conversations, creating a fun atmosphere and helping make our rooms feel active, social and entertaining. You’ll also have the opportunity to contribute ideas beyond the chat rooms, including Portuguese-language social media and marketing content.

Requirements

• Fluent Portuguese, with strong written communication, spelling and grammar.
• Good level of English for communication with the wider team.
• Comfortable chatting with people and managing live conversations online.
• Confident using everyday digital tools, chat platforms and email.

Nice To Haves

• Customer service, community, moderation, entertainment, bingo or gaming experience is a plus, but not essential.
• Interest in online entertainment, digital communities or social media is an advantage.
• Confidence creating social media content or appearing on camera is desirable.

Responsibilities

• Welcome and engage players, helping create a fun, friendly and positive atmosphere.
• Keep the rooms active through live conversation, chat games, promotions, jackpots and other activity.
• Represent the brand in a natural, professional and engaging way.
• Answer general questions and know when something needs to be passed to Customer Support or another team.
• Share useful player feedback, ideas and trends with the wider team.
• Help us find new ways to make the bingo experience more social and entertaining.
• Where appropriate, take part in Portuguese-language social media and marketing content, including informal or UGC-style formats.
• Support other reasonable duties and activities related to the role, player engagement and wider business needs as required from time to time.

Benefits

• Development opportunities
• Leadership training
• Industry certifications
• Pensions
• Bonus schemes
• Private medical insurance
• Life insurance
• Wellbeing@Rank initiatives (hybrid working, colleague support networks, menopause support, weekly PepTalks)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed