Chat Customer Support Representative - AT&T
OneTouch Direct•Tampa, FL
•Onsite
About The Position
Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service. We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
Requirements
- Excellent written communication skills with a friendly and clear tone.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high volumes of chat interactions efficiently.
- Proficiency with computers and chat support software.
- Strong attention to detail and organizational skills.
Nice To Haves
- Previous experience in a customer service role, particularly in chat support, is a plus.
- Familiarity with AT&T products and services is advantageous.
Responsibilities
- Responding to customer inquiries via chat with a friendly and professional demeanor.
- Resolving issues and providing information about AT&T products and services.
- Handling customer complaints and questions effectively, ensuring satisfaction.
- Maintaining a positive attitude while managing multiple chat interactions simultaneously.
- Documenting conversations and ensuring follow-up where necessary.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Opportunity for professional advancement as we grow!
- Diverse & Inclusive welcoming culture with Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
