Remote Chat and Email Support Specialist

Burjline Builders • Dallas, TX

4d • Remote

About The Position

We are seeking a motivated, customer-focused, and detail-oriented Chat & Email Support Specialist to join our remote team. In this role, you will serve as the primary point of contact for customers, delivering timely, professional, and personalized support through chat and email. Your ability to communicate effectively and resolve customer concerns will help create a positive customer experience and strengthen long-term relationships.

Requirements

• 1–2 years of customer service or customer support experience, preferably in a chat or email support environment.
• Excellent written communication and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to manage multiple customer conversations while maintaining accuracy and efficiency.
• Experience using CRM platforms, help desk software, or ticketing systems.
• Strong attention to detail and organizational skills.
• Customer-focused with a positive attitude.
• Empathetic, patient, and adaptable.
• Self-motivated and able to work independently in a remote environment.
• Collaborative team player with a commitment to continuous improvement.

Nice To Haves

• Bachelor's degree or equivalent professional experience preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat and email while providing exceptional service.
• Investigate customer concerns, provide accurate solutions, and escalate complex issues when appropriate.
• Utilize internal resources, knowledge bases, and support documentation to ensure consistent and accurate responses.
• Meet or exceed quality, productivity, and customer satisfaction goals.
• Partner with customer success, technical support, sales, and operations teams to resolve customer issues efficiently.
• Identify recurring customer concerns and provide feedback to help improve products, services, and support processes.
• Recommend enhancements to support workflows, communication templates, and customer service procedures.
• Handle confidential customer information with professionalism while maintaining compliance with company privacy and security policies.

Benefits

• Be part of a supportive and collaborative team.
• Build valuable customer service and communication skills.
• Enjoy opportunities for professional growth and career advancement.
• Make a meaningful impact by delivering exceptional customer experiences every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level