Live Chat Support Specialist (REMOTE)
About The Position
Aveniya is a pioneering technology company that was founded to solve a fundamental limitation of conventional 3D printing: weak inter-layer bonding. Our proprietary Micro-Fusion™ technology integrates precision laser energy directly into the extrusion process, producing homogeneous and isotropic structures with superior mechanical properties. We are at the forefront of innovation for performance-driven and regulated industries. We are currently seeking a dedicated and articulate Live Chat Support Specialist to join our growing team. This is a Full-Time, fully Remote position. The ideal candidate will be the first point of contact for our valued customers, providing exceptional real-time assistance and technical guidance. You will play a crucial role in ensuring our users have a seamless and positive experience with our cutting-edge technology.
Requirements
- Proven experience in a customer support or technical support role, with a strong preference for experience in live chat communication.
- Exceptional written communication skills in English, with outstanding grammar, spelling, and a professional tone.
- A strong technical aptitude and the ability to quickly learn and articulate complex technical concepts.
- Excellent problem-solving skills and a patient, empathetic, and customer-focused mindset.
- The ability to work independently and manage your time effectively in a remote environment.
- Familiarity with helpdesk software and CRM systems is essential.
Nice To Haves
- A background in or a strong passion for 3D printing, engineering, or a related high-tech field would be a significant advantage.
Responsibilities
- Respond promptly and professionally to customer enquiries via our live chat platform.
- Provide clear, accurate, and effective technical support and troubleshooting for Aveniya's products and services.
- Guide customers through product features, best practices, and potential applications of our technology.
- Identify, document, and escalate complex technical issues to the appropriate internal teams for resolution.
- Maintain detailed and accurate records of all customer interactions and feedback within our CRM system.
- Contribute to the creation and maintenance of our support knowledge base, including FAQs and user guides.
- Collaborate with the wider team to identify trends in customer feedback and contribute to the continuous improvement of our products and customer experience.
Benefits
- The flexibility and convenience of a fully remote, work-from-home position.
- An opportunity to join an innovative company at the forefront of the 3D printing industry.
- A supportive and collaborative international team environment where your contributions are valued.
- Opportunities for professional growth and development within a rapidly expanding organisation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
