Chasseur/Portier (Temps plein) / Bell attendant (Full time)

Four Seasons Hotels and Resorts • Montreal, QC

8d • Onsite

About The Position

The Four Seasons Hotel Montreal is seeking a Bell Attendant who shares a passion for excellence and is committed to creating memorable experiences for both employees and guests. The ideal candidate will have a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset. The Bell Attendant creates a welcoming atmosphere for guests of the hotel, restaurant, and banquets. They are responsible for assisting with the transportation of guest luggage, packages, and parcels, and ensuring a flawless guest departure. The hotel is located in the heart of Montreal’s Golden Square Mile and offers a luxurious lifestyle experience, including world-class dining, a Forbes Five-Star spa, and exclusive access to Holt Renfrew Ogilvy.

Requirements

• Available to work at any shift including, morning, afternoon, evening and overnight.
• Ability to communicate in French.
• A beginner level of English is sufficient to answer simple requests and ensure that they are addressed correctly.
• Basic knowledge of Downtown Montréal as well as its main cultural and culinary points of interest.
• Have a good resistance to stress and manage it positively and effectively.
• Be comfortable in a fast-paced environment.
• Demonstrate a very good team spirit.
• Interest and ability to provide outstanding service to our internal, external customers and our suppliers.
• Be organized, meticulous and resourceful.

Nice To Haves

• 1-2 years’ experience in a similar position.
• Post-secondary degree in hotel management, administration or related field.

Responsibilities

• Welcome guests arriving at the hotel, if possible by using their name.
• Manage guest luggage from time of arrival till time of departure.
• Direct guests to the front desk for check-in and check-out.
• Ensure proper flow of traffic within the area around the hotel and direct cars and taxis accordingly.
• Help guests with itineraries, recommendations, and information about the city and its activities. Call taxis when requested.
• Transport guest luggage.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, and in-house events.
• Greet all persons who pass by the hotel’s entrance and offer them assistance.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Manual.
• Work harmoniously and professionally with co-workers and supervisors.
• Maintain a high level of cleanliness in the lobby and luggage storage room.
• Assist guests at the Concierge Desk if need be.
• Accomplish all other associated tasks.

Benefits

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
• Complimentary meals per shift at Café 1440.
• Employer-contributed retirement plan.
• Paid vacation plus two additional floating holidays per year.
• Strong training and development programs.
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed