Charter Specialist - Kitchener

Voyago • Kitchener, ON

1d • CA$20 - CA$21 • Onsite

About The Position

Voyago is hiring for a Full Time Charter Specialist to fill an existing opening based in the KW Region. At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity. We’re not just saying that—our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication. Reporting to the Operations Manager, the Charter Specialist plays a key role in supporting daily transit operations. The Charter Specialist must have a strong understanding of administrative processes and demonstrate the ability to work across multiple computer platforms, including internal reporting tools, and scheduling software. This position is well-suited for a highly organized, adaptable individual who thrives in a fast-paced operational setting and enjoys balancing customer service with operational problem-solving.

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication
• Clear and current criminal record check
• Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution-focused in high-pressure or time-sensitive situations
• Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately
• Well-developed organizational skills, including the ability to prioritize tasks, ability to work on your own, manage time effectively, and handle multiple responsibilities with attention to detail
• Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners

Nice To Haves

• post-secondary education is considered an asset

Responsibilities

• Provide ongoing customer service and operational support to drivers, acting as a central point of communication to resolve service-related issues efficiently
• Coordinate charter bookings and respond to customer inquiries by preparing accurate quotes, scheduling vehicles and drivers, confirming service details and invoicing
• Perform additional tasks and responsibilities as assigned by the Manager to support the smooth operation of daily transportation services

Benefits

• A Rewarding Career with a growing company recognized as a Great Place to Work
• A strong company culture backed by a global leader—Transdev
• An award-winning workplace known for safety, service excellence, and employee satisfaction
• A commitment to innovation and sustainable environmental initiatives
• A diverse and inclusive team culture that encourages professional growth and well-being
• Global career opportunities within a locally grounded company
• Employee perks and referral bonuses to reward your contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED