Charter Sales Executive

Wheels Up • ,

10d • Onsite

About The Position

The Charter Sales Executive is responsible for managing end-to-end air charter solutions on behalf of Wheels Up members and charter customers. In this role, you will exercise sound judgment and discretion to source and secure aircraft, flight crews, and third-party vendors while balancing client expectations, operational requirements, and financial objectives.
Acting as a trusted advisor to clients and internal pods, you will take a consultative approach to quoting, aircraft selection, and trip design—creating a clear operational landscape for each trip and ensuring every experience meets or exceeds expectations.
You will identify and assess risk factors, surface value-driving opportunities, and make informed recommendations that align with client priorities. Your decisions directly impact revenue generation, profitability, and client satisfaction. You will manage a diverse portfolio of clients, maintain strong market awareness, and oversee all aspects of charter execution.
This role also includes close collaboration with Supplier Relations to source solutions and onboard new, high-quality operators, ensuring a competitive and reliable supply network. Additional responsibilities include occasional field engagement, such as client meetings, sales presentations, supplier visits, and domestic or international travel. Close collaboration with Directors, Flight Services Managers (FSMs), and operations teams is essential to supporting the Wheels Up pod structure.

Requirements

• Experience in operations coordination, logistics, or flight scheduling
• Strong organizational and quality assurance skills
• Excellent communication and problem-solving ability
• Proficiency in managing trip details in CRM or scheduling systems
• Minimum of 3-5 years sales support or customer service-related experience required
• Bachelor’s degree or relevant experience in a high-touch customer service environment

Nice To Haves

• Familiarity with aviation operations, off-fleet charter tools such as Avinode, or logistics systems
• Experience coordinating complex travel or event itineraries
• Ability to anticipate issues and solve problems quickly
• Comfort working cross-functionally and managing time-sensitive opeartional updates

Responsibilities

• Source, evaluate, and secure the most appropriate aircraft, crew, and vendors based on client needs, pricing dynamics, availability, and market conditions.
• Lead pricing strategy and negotiations with both clients and suppliers to optimize competitiveness and margin.
• Draft, negotiate, and execute charter agreements with clients, ensuring clarity, accuracy, and alignment with company policies.
• Negotiate and execute supplier contracts, clearly defining pricing, terms, and operational requirements.
• Coordinate and secure client payments (deposits and final balances) in accordance with agreed terms.
• Arrange and manage supplier payments in alignment with contractual obligations and internal financial controls.
• Partner with Supplier Relations to identify, vet, and onboard new operators to expand and strengthen the supply network.
• Build and present a clear operational plan for each trip, outlining logistics, options, and key considerations.
• Identify potential operational and commercial risks, proactively communicate them, and recommend appropriate solutions.
• Oversee end-to-end trip execution, ensuring all flights meet domestic and international regulatory requirements.
• Maintain accurate records of all bookings, updates, and trip closures while ensuring proper margin realization.
• Serve as the primary point of contact for clients, managing bookings, inquiries, and ongoing charter activity.
• Act as a consultative advisor by identifying value, presenting options, and recommending tailored solutions aligned with client goals.
• Proactively resolve client concerns and navigate operational challenges with professionalism and urgency.
• Partner closely with Sales and Service teams to strengthen relationships and enhance the overall client experience.
• Conduct client meetings, sales calls, and in-person visits to support relationship growth and retention.
• Deliver consistent after-sales support and maintain organized client documentation.
• Analyze market trends, competitor positioning, and pricing tolerance to deliver timely, strategic, and competitive quotes.
• Identify value levers within each opportunity to optimize margin while maintaining a strong client offering.
• Actively manage and grow an existing book of business while generating and converting new opportunities.
• Maintain discipline around pipeline management, CRM accuracy, and reporting.
• Ensure rapid response times for all client inquiries and opportunities.
• Contribute to achieving individual and team revenue targets.
• Collaborate with EVPs, Directors, FSMs, Supplier Relations, and operational teams to drive pod performance and client satisfaction.
• Ensure full adherence to company policies, procedures, and operational standards.
• Provide support outside standard business hours when required, including managing time-sensitive or high-pressure situations.

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level