Charter and Scheduling Specialist

Harbour Air Ltd • Vancouver, BC

6d • Onsite

About The Position

A Charter & Scheduling Specialist coordinates and facilitates charter bookings, ensuring efficient communication with internal and external clients, and support the optimization of the Harbour Air aircraft schedule. This role requires a detail-oriented individual with strong organizational and communication skills, as well as the ability to work collaboratively with various departments.

Requirements

• Bachelor's Degree in Hospitality / Tourism, Aviation Management, Business Administration, or similar related field.
• Strong verbal and written communication skills, with the ability to interact effectively with clients, internal teams, and external partners
• Excellent organizational and multitasking abilities to manage charter bookings, communicate effectively, and meet deadlines
• Analytical mindset with the ability to optimize schedules for efficiency and profitability
• High level of attention to detail
• Proven ability to collaborate with cross-functional teams, including Network & Scheduling, Revenue Management, Customer Care, and Flight Operations.

Responsibilities

• Engage in regular phone calls, emails, and Teams messages with internal and external clients to address inquiries, confirm bookings, and provide timely updates on charter-related matters.
• Send annual rate sheet for common destinations to Tour Operators.
• Work closely with the Customer Care and Customer Contact teams to address charter-related customer services inquiries and issues.
• Review aircraft schedule and book charters according to client requirements, with focus on aircraft and pilot utilization
• Support commercial schedule optimization, based on inputs from Network & Revenue Management and Flight Operations team,
• Ensure all charter invoices have been paid. Coordinate with finance and accounting teams to address any discrepancies and ensure accurate financial records.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level