Chart Retrieval Specialist - Lufkin/Tyler (TX)

Datavant•Lufkin, TX

1d•Hybrid

About The Position

Datavant is seeking responsible, trustworthy individuals for a specialized, part-time role as a Chart Retrieval Specialist. This role involves visiting various provider offices to retrieve medical records, utilizing excellent customer service skills and strong self-troubleshooting abilities to efficiently retrieve multiple records. The position also requires individuals to work independently, ensuring tasks are completed accurately and on time while maintaining a high level of professionalism. This role is hybrid, involving both home office and field work, with potential for driving up to 100 miles daily. Weekly hours vary, averaging 20-28 hours per week, with opportunities for cross-training and potential to increase hours during busier months. The role requires availability Monday-Friday, 8:00 am - 5:00 pm in your time zone.

Requirements

Live within 50 miles of Tyler/Lufkin location.
High School Diploma or equivalent required.
Availability between 8am-5pm at least three consecutive days per week required.
Must have a reliable, insured personal vehicle.
Must have the ability to drive and have a valid driver's license in good standing.
Must have reliable internet service and a phone with ability to communicate with remote supervisors.
Basic computer skills – ability to scan documents, save files, rename files, create folders, and upload to secure servers.
Proven track record of punctuality, reliability, quality work, and ability to follow directions.
Ability to work independently with minimal supervision.
Ability to troubleshoot and/or overcome technical issues as they arise.
Highly dependable - arriving to appointments on time and maintaining clear communication with supervisor and Regional Team.
Business casual attire and a high level of professionalism required at all times.
Access to a high-speed internet connection.
Positive attitude and the desire to learn through training (full five-day training program begins upon hire).

Nice To Haves

Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case.

Responsibilities

Visit various provider offices to scan or upload the assigned medical record charts, utilizing various EMR systems and using your Datavant provided laptop and equipment.
Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months.
Professionally engage with healthcare providers while retrieving the required medical records, maintaining consistent communication with your remote team, providing daily updates regarding progress, challenges, and completed tasks.
Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked and arriving at pre-scheduled appointments prepared and on time.
Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshooting any technical issues as they arise.
Work independently to meet department goals for chart retrieval accuracy and efficiency.
Complete end-of-day activities in designated company systems including daily logging of work hours into time management system and daily logging of mileage and reimbursements into expense reporting system.
Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance.
Cross-train in multiple departments to provide support and supplement additional hours as needed.
Travel opportunities may be available with assignments in different geographic areas as needed.
Assist with additional work duties or responsibilities as evident or required.