Charitable Giving Support Associate
About The Position
RSC Virtual Staffing is seeking qualified independent contractors to support nonprofit fundraising campaigns through remote donor-relations work. Contractors assist incoming callers who have responded to charitable appeals, helping with donation-related requests and providing a respectful, professional experience. This is inbound support, not unsolicited fundraising calling. Contractors may welcome callers, identify their needs, explain approved contribution procedures, assist with authorized transactions, answer routine questions using campaign resources, and accurately document information and concerns. Required certification must be completed before servicing. This is a 1099 independent-contractor opportunity, not a traditional employee position. Servicing hours are not guaranteed, campaign availability may change, and contractors manage their own schedules and accept available commitments. Eligibility may depend on experience, location, equipment, background requirements, and certification results.
Requirements
- High school diploma or GED.
- At least six months of remote customer-service experience or at least one year of onsite customer-service experience.
- Clear verbal communication.
- Strong active-listening skills.
- Accurate data-entry skills.
- Basic computer proficiency.
- Ability to work across multiple systems while communicating.
- Dependable and professional work habits.
- A quiet, dedicated workspace at home.
- Windows 11 computer with a minimum of 8GB RAM.
- USB noise-canceling headset.
- Wired high-speed internet with a direct Ethernet connection.
- Quiet, distraction-free workspace.
- Complete required certification before servicing.
Nice To Haves
- 16GB RAM is recommended.
- Dual monitors are recommended.
Responsibilities
- Welcome callers responding to nonprofit fundraising campaigns.
- Identify whether callers wish to donate, pledge, or request assistance.
- Explain approved contribution procedures.
- Accurately capture donor contact details.
- Assist with completing authorized donation transactions.
- Confirm information before submitting requests.
- Answer routine questions using campaign-provided resources.
- Document caller concerns that require additional assistance.
- Follow applicable privacy and quality requirements.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
