Charitable Gaming Representative (Chairman)

Southwest Center•Louisville, KY

7d•Onsite

About The Position

Southwest Center is seeking dependable and professional individuals to serve as Charitable Gaming Representatives. In this role, you will act as Southwest Center's designated on-site representative for charitable gaming operations, helping ensure a safe, compliant, and enjoyable gaming environment for patrons. You will monitor gaming activities, verify patron eligibility, assist with basic gaming equipment issues, and help protect the integrity of Southwest Center's charitable gaming license. During assigned shifts, charitable gaming responsibilities are your primary focus and must be addressed immediately when issues arise. The pay rate is $16.00/hour Monday - Thursday and $18.00/hour Friday - Sunday. This is a PRN (as-needed) position with varying shifts based on operational needs and charitable gaming schedules, including evenings, weekends, and holidays.

Requirements

Must be at least 21 years of age.
Ability to pass required state and federal background checks.
Ability to complete all required charitable gaming training.
Ability to interact professionally with patrons, staff, regulators, and vendors.
Basic computer and technology skills.
Ability to responsibly handle cash and follow established procedures.
Strong observation and attention-to-detail skills.
Excellent customer service and communication skills.
Ability to exercise sound judgment and remain calm under pressure.
Ability to follow detailed procedures and regulatory requirements.
Reliable, dependable, and professional.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Monitor charitable gaming operations during assigned shifts.
Verify that patrons participating in gaming activities are at least 21 years of age.
Maintain visual observation of the gaming area.
Ensure gaming activities comply with applicable laws, regulations, and Southwest Center policies.
Report suspected violations, tampering, fraud, or other compliance concerns.
Assist patrons with basic gaming machine or kiosk questions.
Provide excellent customer service while maintaining professionalism.
Represent Southwest Center positively and professionally at all times.