Chargebacks Analyst

Medline•Mundelein, IL

2d•Hybrid

About The Position

Medline has an immediate opening for a Chargebacks Analyst in our Kitting division! This position will be based out of our Mundelein, IL office and will offer a hybrid model of work. The Chargebacks Analyst is responsible for processing chargeback submissions and researching and resolving related discrepancies. This person will also communicate and work closely with management to align strategies that support continuous improvement for overall processes.

Requirements

Typically requires a Bachelor's degree in a business-related field.
At least 2 years of experience analyzing and reporting data to support business operation
at least 1 year of chargeback analysis and processing experience.
Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience collaborating with internal resources and external resources to meet department goals within established timelines.
Ability to communicate professionally with internal teams, partners, and vendors — both verbally and in writing.
Detail-oriented and strict attention and appreciation for deadlines.
Experience in SAP and/or Vistex.
Proficiency in Microsoft Excel.

Nice To Haves

Bachelor's Degree
GTN Experience within Medical Device and/ or Pharmaceutical Industries
Experience working with and interpreting supplier agreements
Exposure to and experience with SOX Controls
Experience with Life Sciences Revenue Management Systems
Ability to query and manipulate complex datasets using tools such as SQL, validate data accuracy, create reports, and communicate analytical findings to business stakeholders.

Responsibilities

Serve as initial point of escalation and provide resolution to incidents or issues.
Monitor databases and reconcile discrepancies on partial or missed chargeback payments to avoid financial loss.
Prepare and review reporting to meet the changing needs of the business.
Validate the accurate distribution of chargeback and tracing files and accurate processing of any resulting discrepancies.
Prioritize incoming chargeback related inquiries and apply detailed analysis.
Monitor email box to ensure a timely response to vendors.
Create fee agreements tied to vendor restrictions.
Establish and maintain relationships with external and internal resources to facilitate timely processing of files and payments.
Coordinate and execute effective training sessions as well as structure and review standard operating procedures (SOPs).
Provide input to process improvement programs to help facilitate organizational change.
Participate in functional and cross-functional team meetings to meet objectives and improve processes.