Chargeback Analyst

First American Payments Systems•Fort Worth, TX

2d•Onsite

About The Position

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of actions taken including phone calls to merchants, ISO, and others as appropriate. Apply card associations industry regulations and practices in resolving disputes, working recover funds for chargebacks, and implementing measures to minimize loss and educating our merchants to prevent future disputes.

Requirements

HS/GED and 0 years
Must be 18 years of age or older

Nice To Haves

1 year in administrative work or call center customer service
Strong verbal and written communication skills.
Highly organized and detail oriented.
Able to handle stressful phone calls
Must possess a high level of integrity and can be trusted to maintain confidentiality.
Works well as a member of a team.

Responsibilities

Begins to develop an intermediate knowledge, pertaining card brands (i.e. Visa/MasterCard/Discover), governing chargebacks, retrieval processes and procedures.
Maintain knowledge of all card brands regulations and the ability to utilize and understand the card brands regulations rule manuals.
Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute reason code, reviewing documentation to make a sound educated decision and representing the case to the card brand.
Communicating the outcome of the case back to the merchant/sales office when necessary.
Work retrieval cases from start to finish which includes merchant notification, reviewing merchant responses, reaching out to merchant if additional information is needed and making sound decisions on fulfilling request to the card brand.
Communicating the outcome of the case back to the merchant/sales office when necessary.