Chargeback Analyst

Aston Carter•Hawthorn Woods, IL

1d•$35 - $39•Hybrid

About The Position

The Chargeback Analyst researches, analyzes, and resolves chargeback discrepancies to ensure accurate credits within wholesaler and distributor contractual terms. This role interprets large datasets across multiple systems, validates deductions against contracts, negotiates paybacks with partners, and delivers clear, data-driven insights that support informed decision-making. The analyst supports departmental goals, drives key initiatives, and provides training and guidance to other chargeback analysts while serving as a subject matter expert on chargeback processes and systems.

Requirements

Bachelor’s degree in business, finance, accounting, or a related field.
At least 3 years of related experience in credit and collections, accounts receivable, commercial finance, or customer account reconciliation.
Hands-on accounts receivable and data analysis experience, including reconciliation of customer accounts and resolution of payment discrepancies.
Demonstrated experience managing customer payment issues, past-due balances, deductions, disputes, credit holds, account reconciliations, and collection follow-up with internal and external partners.
Intermediate to advanced Microsoft Excel skills, including the ability to analyze and interpret large datasets.
Intermediate to advanced Microsoft Word skills for creating and maintaining documentation and reports.
SAP 6.0 experience with a focus on processing, validating, and reconciling financial or chargeback transactions.
Model N experience or equivalent ERP system experience for chargeback or contract-related activities.
Strong understanding of general accounting principles and their application to chargebacks and accounts receivable.
Proven ability to extract, analyze, interpret, and summarize large datasets from SAP, Model N, and other systems to resolve chargeback discrepancies and support business decisions.
Experience researching and resolving deductions, managing chargebacks, and ensuring contract compliance.
Strong analytical and organizational skills with the ability to manage details while maintaining a strategic perspective.
Excellent written and verbal communication skills, including the ability to prepare clear summaries and present findings to stakeholders.
Demonstrated ability to work effectively in a complex, changing environment with minimal supervision while making independent decisions.
Ability to build cross-functional relationships and influence outcomes across finance, contracts, membership, and other internal teams.
Strong problem-solving and decision-making skills, with the ability to initiate complex analysis and communicate results clearly.
Experience collaborating directly with large and complex wholesaler and distributor accounts.

Nice To Haves

Pharmaceutical, medical device, healthcare, or related industry experience.
Pharmaceutical chargeback and contract experience, including understanding of chargeback processes, contract administration, and wholesaler/distributor relationships.
Experience in credit and collections within pharmaceutical or related industries.
Subject matter expert experience in chargebacks, particularly within Model N or similar ERP systems.
Experience coaching, training, and mentoring analysts and supporting team development.
Demonstrated success identifying and implementing process improvements and system enhancements that increase efficiency and reduce discrepancies.
Experience updating and maintaining standard operating procedures (SOPs).
Exposure to sales processes, contractual analysis, and their integration with accounting and finance functions.
Ability to support multiple business levels and provide cross-departmental analysis that drives sales and revenue.
Strong collaboration and presentation skills, including the ability to communicate complex data and trends to leadership and cross-functional stakeholders.

Responsibilities

Monitor daily chargeback operations and ensure chargebacks are processed accurately and appropriate payments are issued within required timelines and contractual terms.
Provide coaching, mentoring, and training to chargeback analysts, reinforcing adherence to department policies and procedures at all times.
Assist with internal and external reports and audits for the Chargeback Department, ensuring data accuracy and timely completion.
Extract and compile large datasets from systems such as Model N, SAP, and other applications to support analysis and deduction resolution.
Analyze and interpret large datasets using Excel and other software tools to produce actionable information for reconciling open chargeback deduction balances.
Negotiate deduction paybacks with wholesaler and distributor partners and ensure timely receipt of payments.
Compile, organize, and process chargeback data required for management-approved internal offsets.
Collaborate closely with department team members to ensure transparency and reduce conflicts related to financial activities.
Process chargeback claims by analyzing and interpreting validation errors, verifying calculations, and determining final disposition, including approval of credits or claim denials with clear justification.
Perform daily reconciliation of chargeback submissions and ensure timely and complete responses for all claims that meet contractual obligations.
Prepare and summarize chargeback data analysis to identify key trends and communicate discrepancy drivers, sales dynamics, and claim processing opportunities that reduce financial liabilities.
Extract, prepare, and summarize detailed chargeback reports that support chargeback operations and departmental goals.
Serve as the subject matter expert for chargebacks in the Model N system, including training users, troubleshooting functionality issues, executing system testing, and providing expertise on chargeback functionality.
Develop and maintain collaborative and productive relationships with Contracts, Membership, other internal support departments, and key wholesaler contacts through clear verbal and written communication.
Work collectively with department team members to identify process improvement and system enhancement opportunities that improve operational efficiency and reduce chargeback discrepancies.
Update standard operating procedures (SOPs) to keep them current and leverage chargeback expertise to recommend enhancements.
Analyze, interpret, and summarize large datasets using Excel and other applications to deliver accurate, actionable information for leadership and key stakeholders.
Adhere to all departmental and chargeback policies and procedures while exercising sound judgment and maintaining high standards of accuracy and compliance.